Brianna Almeida
Redondo Beach,CA
Summary
Motivated supervisor with a strong work ethic and exceptional interpersonal skills. Proven track record in enhancing customer experiences and managing team performance in fast-paced environments. Expertise in training new employees and maintaining operational efficiency, ensuring high-quality service delivery. Motivated and eager to learn, with commitment to personal growth.
Overview
6
6
years of professional experience
Work History
Supervisor
Coffee Bean & Tea Leaf
Redondo Beach, California
02.2023 - Current
- Led daily operations and maintained workflow efficiency during busy shifts.
- Trained and mentored new baristas on beverage preparation and customer service.
- Enhanced customer experience by resolving complaints and providing personalized service.
- Managed inventory levels and ordered supplies to ensure product availability.
- Monitored equipment performance and coordinated maintenance schedules.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Analyzed customer feedback data from surveys in order to identify areas needing improvement.
Coffee Shop Manager
Ralph’s
Redondo Beach, CA
09.2022 - Current
- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
- Monitored employee performance, correcting errors to enhance service quality, safety standards, and profitability.
- Managed inventory stocking and ordering processes efficiently.
- Performed scheduled inventory counts and supply audits.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Organized and planned new launches for cups and new food and beverage items.
- Set goals and plans for business prior to monthly meetings with Starbucks district manager, aligning on upcoming launches and necessary training for baristas.
Coffee Barista
Ralph’s
Redondo Beach, CA
11.2021 - 09.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily, delivering efficient and levelheaded customer service to meet high demand.
- Collaborated with team to ensure timely service of food and beverage items, enhancing customer satisfaction.
- Maintained calm and friendly demeanor during high-volume periods and new product launches, fostering a positive customer experience.
- Described menu items to customers and suggested products based on their stated preferences.
- Followed proper food handling methods and maintained correct food temperature for high scores on frequent health inspections.
- Maintained a clean and organized workspace, enabling coworkers to locate resources and product easily.
Courtesy Clerk
Ralph’s
Redondo Beach, CA
10.2020 - 10.2021
- Greeted customers to enhance their shopping experience and foster positive relationships.
- Answered customer questions regarding products and store services.
- As a courtesy clerk at Ralph’s grocery store, I packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Loaded packages and bags into shopping carts and assisted customers with transferring goods to their vehicles for convenience.
- Retrieved grocery carts from parking lot and organized them in designated areas to ensure accessibility for customers.
- Assisted with organization and cleaning to maintain a tidy store appearance.
- Returned unwanted merchandise to appropriate store shelves.
- Demonstrated strong work ethic by maintaining perfect attendance.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Education
High School Diploma -
North High School
Torrance, CA06-2021
Skills
- Inventory management
- Employee training
- Performance monitoring
- Team leadership
- Customer service excellence
- Point of sale management
- Health and safety standards
- Time management
- Efficiency and speed
- Multitasking skills
- Troubleshooting skills
- Adaptability
- Effective communication
- Active listening
- Dependable work habits
- Relationship building
- Marketing support
Timeline
Supervisor
Coffee Bean & Tea Leaf
02.2023 - Current
Coffee Shop Manager
Ralph’s
09.2022 - Current
Coffee Barista
Ralph’s
11.2021 - 09.2022
Courtesy Clerk
Ralph’s
10.2020 - 10.2021
High School Diploma -
North High School