Brianna Evelyn Alvarado
Bronx
Summary
Dependable and adaptable professional with extensive hands-on experience in customer service, sales, customer relations, branch operations, and front-line support. Bilingual in English and Spanish, with a proven ability to communicate effectively and solve problems in fast-paced team environments. Committed to fostering team collaboration and demonstrating flexibility to meet evolving needs while consistently delivering reliable support. Strong interpersonal skills enhance the ability to build lasting relationships and drive positive outcomes.
Overview
5
5
years of professional experience
Work History
Branch Ambassador
Capital One
Bronx, NY
12.2025 - Current
- Managed customer inquiries and provided assistance to ensure a friendly and supportive branch environment.
- Guided clients through account opening processes, troubleshooting issues, and recommending tailored financial solutions.
- Educated customers on digital banking tools to improve convenience and confidence in managing their finances
- Handled cash transactions accurately while maintaining compliance with banking regulations
- Assisted in branch audits, ensuring compliance with financial regulations and maintaining high standards of service.
- Monitored daily cash flow and reconciled discrepancies to maintain financial accuracy.
Auto Sales Consultant
Victory Mitsubishi
Bronx, NY
04.2025 - 12.2025
- Facilitated vehicle selection process to ensure alignment with customer preferences and financial considerations.
- Presented vehicle features, pricing, and financing options in a clear and confident manner.
- Maintained consistent follow-up with leads, resulting in increased sales conversions.
- Completed sales paperwork and coordinated the delivery process to ensure a smooth and efficient experience.
Beauty Advisor / Customer Service
Sephora
Times Square, NYC
09.2024 - 01.2025
- Assisted customers with product selection and recommendations
- Handled transactions and resolved inquiries quickly
- Built positive customer relationships in a high-volume setting
Head Lifeguard
URBN Playground
New York, NY
09.2023 - 04.2024
- Monitored pool areas to ensure guest safety
- Provided emergency response and CPR when necessary
- Maintained a clean and secure recreational space
Sales Specialist / Customer Service
Epicerie by Daniel Boulud
One Vanderbilt, NYC
06.2022 - 08.2023
- Delivered personalized customer service in a fast-paced environment
- Managed point-of-sale operations and special requests
- Helped maintain store presentation and inventory accuracy
Customer Service Representative (SYEP)
Summer Youth Employment Program
NYC
07.2021 - 08.2021
- Supported client services and responded to inquiries
- Gained experience working in a team-oriented environment
- Gained experience working in a team-oriented environment while providing quality service to parents and campers.
Education
Associate in Business Administration -
Borough of Manhattan Community College (BMCC)
New York, NY05.2026
Skills
- Fluent in English and Spanish
- Customer service & client relations
- Strong written and verbal communication
- Time management & adaptability
- Conflict resolution & problem-solving
- Proficient with Microsoft Office and basic office systems
- Task prioritization
- Teamwork and collaboration
- Banking software proficiency
- Cash handling
- Consumer banking
Languages
Bilingual: English & Spanish
Timeline
Branch Ambassador
Capital One
12.2025 - Current
Auto Sales Consultant
Victory Mitsubishi
04.2025 - 12.2025
Beauty Advisor / Customer Service
Sephora
09.2024 - 01.2025
Head Lifeguard
URBN Playground
09.2023 - 04.2024
Sales Specialist / Customer Service
Epicerie by Daniel Boulud
06.2022 - 08.2023
Customer Service Representative (SYEP)
Summer Youth Employment Program
07.2021 - 08.2021
Associate in Business Administration -
Borough of Manhattan Community College (BMCC)
Additional Info
- Available for immediate hire
- Flexible with schedule and open to part-time or full-time roles
- CPR certified
- Strong interpersonal skills and team mindset
- Social Media Marketing Certification