Jessica Lopez
Washington,DC
Summary
A hardworking and highly motivated professional with a passion for growth and efficiency. Eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, committed to meeting company needs and increasing service value.
Overview
6
6
years of professional experience
Work History
Branch Ambassador
Capital One
Clinton, MD
09.2022 - Current
- Converse with customers to share information about products and services
- Promoted positive company image through superior customer service experiences
- Perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures
- Resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience
Floor Manager
Zeke's Coffee
Washington, DC
03.2019 - 08.2022
- Processes POS transactions, including checks, cash, and credit purchases or refunds
- Restocks, arranges, and organizes merchandise in front lanes to drive product sales
- Handles weekly inventories and orders supplies as needed
- Assists with the screening of new recruits
- Trains and mentors new employees
Teacher Assistant
John L. Gildner Regional Institute for Children and Adolescents, RICA
Rockville, MD
05.2019 - 07.2019
- Engaged in supervising youth activities, including organizing workshops on self-development and employment
- Redirected negative behavior to more useful and beneficial activities to the community
- Created an environment that facilitates learning and behavioral change
- Helped in assessing and reviewing the change in behavior
Education
Bachelor of Arts - Criminology
University of Maryland
Maryland08.2021
Associates of Applied Science -
Montgomery College
Maryland08.2019
Skills
- Customer Service
- Communication Skills
- Fluent in Spanish
- MS Office Proficient
- Money Handling (managed vault and atm)
LANGUAGES
Spanish
Timeline
Branch Ambassador
Capital One
09.2022 - Current
Teacher Assistant
John L. Gildner Regional Institute for Children and Adolescents, RICA
05.2019 - 07.2019
Floor Manager
Zeke's Coffee
03.2019 - 08.2022
Bachelor of Arts - Criminology
University of Maryland
Associates of Applied Science -
Montgomery College