Brianna Alvarez
New Smyrna Beach,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at IHOP. Skilled in cash handling and maintaining cleanliness standards, I excel in multitasking and fostering positive guest interactions. Recognized for resolving customer complaints effectively, ensuring satisfaction and repeat business in a fast-paced environment. I am exceptionally motivated in maintaining a peaceful and calm work environment no matter how busy ,high volume my environment may be, with strong problem-solving abilities, willingness to learn, and excellent communication skills. I will be poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Server
IHOP
04.2021 - 09.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Trained new team members on menu items, service techniques, and operational procedures.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business opportunities.
- Assisted in inventory management, monitoring stock levels for efficient service operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Arts - Chemistry
Daytona State College
Daytona Beach, FL05-2027
High School Diploma -
Atlantic High School
Daytona Beach, FL05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Professional appearance
- Team collaboration
- Task prioritization
- Multitasking and organization
- Positive guest interactions
- Multitasking
- Adaptable and flexible
- Warm and friendly
Languages
Spanish
Native or Bilingual
Timeline
Server
IHOP
04.2021 - 09.2025
Associate of Arts - Chemistry
Daytona State College
High School Diploma -
Atlantic High School