Brianna Andrade
Chula Vista,CA
Summary
Dynamic and reliable professional with extensive experience in customer service and cash handling at Pancheros Mexican Grill. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in point of sale operations and inventory management, consistently achieving accuracy and efficiency in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Cashier
Pancheros Mexican Grill
Palmdale, CA
01.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Front Desk Receptionist
Panorama Gardens Nursing & Rehab Center
Panorama City, CA
08.2020 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Greeted visitors warmly, creating positive first impression of organization.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Dietary Server
St. Paul’s Senior Living
Chula Vista, CA
02.2017 - 07.2023
- Improved patient satisfaction by providing timely and efficient meal service to residents.
- Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
- Participated in ongoing training programs related to dietary services, enhancing skills that led to better results for residents.
- Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.
- Supported dietary department goals by actively participating in team meetings and sharing ideas for improvement.
Crew Member
Chipotle
San Fernando, CA
08.2020 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Caregiver
St. Paul’s Senior Living
Chula Vista
01.2016 - 02.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with daily living activities, running errands, and household chores.
Education
Arleta High School
Pacoima, CA06.2021
Skills
- Cash handling
- Point of sale operation
- Customer service
- Inventory management
- Data entry
- Payment processing
- Conflict resolution
- Team collaboration
- Organizational skills
- Time management
- Communication skills
- Customer assistance
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Pancheros Mexican Grill
01.2024 - 10.2024
Front Desk Receptionist
Panorama Gardens Nursing & Rehab Center
08.2020 - 09.2023
Crew Member
Chipotle
08.2020 - 09.2021
Dietary Server
St. Paul’s Senior Living
02.2017 - 07.2023
Caregiver
St. Paul’s Senior Living
01.2016 - 02.2017
Arleta High School