Brianna Baker
Miami Gardens
Summary
Dynamic and detail-oriented Florida Registered Pharmacy Technician with proven problem-solving skills at Walgreens. Excelled in high-volume environments, ensuring compliance with HIPAA while enhancing workflow efficiency. Recognized for exceptional team collaboration and delivering outstanding customer service, effectively resolving prescription issues and optimizing patient interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
07.2025 - Current
- Assisted patients by phone with prescription refills, transfers, and medication inquiries
- Performed prescription data entry and patient profile updates
- Ensured compliance with HIPAA and pharmacy regulations
- Delivered high-quality customer service in a fast-paced call center environment
- Communicated with pharmacists to resolve prescription issues and insurance rejections
- Verified patient demographics, insurance coverage, and medication history
Patient Transporter
Holy Cross Hospital
11.2020 - 07.2025
- Coordinated patient transport to various departments, ensuring timely arrivals and departures.
- Assisted nursing staff in safely transferring patients, maintaining comfort and dignity throughout the process.
- Monitored patient conditions during transfers, promptly reporting any changes to medical personnel.
- Implemented efficient transport routes, reducing wait times for patients and staff alike.
- Trained new staff on safety protocols and effective transport techniques, enhancing team performance.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Receptionist
Boys and Girls Club
09.2018 - 10.2020
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Assisted in programs and activities occurred daily as scheduled
- Implemented youth development programs in assigned core program areas
- Evaluated youth development programs
- Assisted in and handled special assignments and other duties as deemed necessary and important by supervisor
Education
Associate of Science - Healthcare - Respiratory Therapy
Broward College
Fort Lauderdale, FL06-2027
High School Diploma -
Somerset Preparatory
Fort Lauderdale, FL05-2019
Skills
- Problem-solving skills
- Florida Registered Pharmacy Technician
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Adaptable Attention to Details
- Problem-Solving
- Attention to Detail & Documentation Accuracy
- Pharmacy Systems & Digital Workflow Tools
- Collaboration with Pharmacists & Cross-Functional Teams
- High-Volume, Fast-Paced Pharmacy Operations
Certification
- Registered Pharmacy Technician
- Regulatory Affairs of Drugs, Medical Devices, Biologies, and Biosimilars (USA, Europe & MENA Region)
Timeline
Pharmacy Technician
Walgreens
07.2025 - Current
Patient Transporter
Holy Cross Hospital
11.2020 - 07.2025
Receptionist
Boys and Girls Club
09.2018 - 10.2020
Associate of Science - Healthcare - Respiratory Therapy
Broward College
High School Diploma -
Somerset Preparatory