Brianna Bayona
Rocklin,CA
Summary
Highly skilled and enthusiastic business professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee finances, budgeting, supply management and patient services. Seeking to transition into a new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead RDA/Assistant Manager
The Tooth Station
01.2024 - Current
- Assisted in marketing efforts to attract new patients, showcasing the practice's commitment to oral health care services
- Conducted regular follow-ups on outstanding claims and patient balances, reducing the average accounts receivables by 50%
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures including Schedule IV drugs for oral surgery cases
- Updated and maintained standard operation procedures that included OSHA, HIPAA, treatment procedures, infection safety and patient documentation
- Trained new staff on standard operating procedures, ensuring alignment with office protocols
- Conducted routine maintenance on dental equipment, prolonging the lifespan of costly tools and instruments essential for daily operations
- Coordinated continuing education courses for colleagues within the practice, further enhancing the clinical skills of each team member
- Took dental images following strict patient protection rules, applying lead aprons
- Ensured optimal dental hygiene for patients with thorough prophylaxis cleanings and preventative care education
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics
Revenue Cycle Specialist
Mosaic Dental Collective
01.2023 - 01.2024
- Managed nine dental offices in the west coast as part of revenue cycle management to ensure all policies and procedures are being followed in accordance with ADA and CDA regulations
- Generated, posted and attached information to multiple specialty and general practice claim files
- Managed nine office’s credentials with insurance contracts (i.e. Updating liability insurances, business licenses, state license and NPIs etc.)
- Performed general bookkeeping, account management and monthly end reports to ensure production goals
- Maintained strong knowledge of basic medical terminology & procedures as a former RDA to evaluate & confirm all services rendered & read x rays
- Ensured that all patient records & accounts are accurate and upholding to insurance contracts and policies
- Managed account receivables including collections and outstanding claims for all nine offices
- Utilized specialized software to communicate between departments, offices and used clearing houses to ensure claim processing is sent in a timely manner
- Created and updated policies and procedures while onboarding and auditing new offices into the corporation
- Trained and developed training protocols for new employees in the revenue cycle management department
Assistant Manager/RDA
Dr. Adam Haney DDS
01.2022 - 12.2022
- Presented treatment procedures and instructed patients on home care guidelines
- Supported dentists during procedures such as exams, fillings, orthodontics, extractions, permanent and temporary crowns
- Took x-rays for both adults and pediatric patients and provided prophylaxis services
- Collected payments from patients and arranged payment schedules
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Contacted referral offices to confirm medical histories and updated dental procedures to schedule patients for final restorations
- Managed accounts receivables, collections, dental claims, financial coordination with patients and claim denials/ rejections/clearinghouse issues
Assistant Manager
Dr. Matthew Ryan
07.2020 - 09.2021
- Scheduling patient treatments according to daily production goals
- Create treatment plans, managed billing statements and organized referrals
- Handled daily operation schedule, checked in and out patients and answered phone calls
- Follow up with outstanding claims, updated office credentials with insurance companies and basic account management
- Coordinating with the insurance company regarding patient eligibility, office credentialing and authorization of services
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with management team to set revenue targets and strategies, achieving consistent revenue growth.
Receptionist/DA
Weideman Pediatric Dentistry
01.2015 - 02.2020
- Answer Telephones, schedule and confirm patient appointments
- Verified insurances and updated patient information
- Passed instruments to the dentist, gently sprayed water, suctioned fluids and mixed for pulpotomy and cementation materials to support dentists during procedures
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnosis and treatment
- Assisted in applying sealants and protective coatings to teeth, protecting enamel and preventing cavities
- Took diagnostic x-rays, panoramic and CBCT scans
Education
Bachelor of Science - Business Management
California Coast University
Santa Ana, CA12-2025
Associate of Science - Business Management
Sierra College
Rocklin05.2019
Associate Of Science - Accounting
Sierra College
Rocklin, CA05.2019
Skills
- Office Management
- Revenue Cycle Management
- Insurance Billing & Coding
- Appointment Scheduling
- Team Leadership & Staff Training
- Patient Care & Education
- Account Management
- Financial Coordination & Collections
- HIPAA & OSHA Compliance
- Accounts Receivables
- Medical Terminology & X-ray Handling
- Google Suite
- Microsoft Office Suite
- Accounts Payable
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- OSHA Certified
- Registered Dental Assistant (RDA) - CA Dental Board
Timeline
Lead RDA/Assistant Manager
The Tooth Station
01.2024 - Current
Revenue Cycle Specialist
Mosaic Dental Collective
01.2023 - 01.2024
Assistant Manager/RDA
Dr. Adam Haney DDS
01.2022 - 12.2022
Assistant Manager
Dr. Matthew Ryan
07.2020 - 09.2021
Receptionist/DA
Weideman Pediatric Dentistry
01.2015 - 02.2020
Bachelor of Science - Business Management
California Coast University
Associate of Science - Business Management
Sierra College
Associate Of Science - Accounting
Sierra College
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