Brianna Brooks
Birmingham,AL
Summary
Dynamic customer service professional with a proven track record excelling in problem resolution and technical support. Recognized for enhancing customer loyalty through empathetic communication and efficient issue resolution. Proficient in MS Office and skilled in data entry, ensuring accurate and timely support for diverse client needs.
Overview
7
7
years of professional experience
Work History
HR Assistant
Encompass Health Home Office
Birmingham, AL
01.2026 - Current
- Responded to employee inquiries regarding benefits and other HR topics.
- Helped employees register for benefits programs using online portals.
- Assisted with creating employee handbooks and manuals.
- Coordinated benefits administration, resolving employee inquiries and optimizing enrollment processes.
Customer Service Associate
Blue Cross and Blue Shield
Birmingham, AL
01.2023 - 10.2025
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Technical Support Representative
T-Mobile
Birmingham, AL
11.2021 - 01.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Used ticketing systems to manage and process support actions and requests.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Unit Secretary
UAB Hospital
Birmingham, AL
11.2018 - 11.2021
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Certificate - CompTIA A+ Workforce Prep
Jefferson State Community College
Birmingham, AL01.2025
High School Diploma -
Huffman High School
Birmingham, AL05.2013
Skills
- Customer service
- Problem resolution
- Clerical support
- MS office proficiency
- Teamwork and collaboration
- Data entry
- Technical support
- Product troubleshooting
Timeline
HR Assistant
Encompass Health Home Office
01.2026 - Current
Customer Service Associate
Blue Cross and Blue Shield
01.2023 - 10.2025
Technical Support Representative
T-Mobile
11.2021 - 01.2023
Unit Secretary
UAB Hospital
11.2018 - 11.2021
Certificate - CompTIA A+ Workforce Prep
Jefferson State Community College
High School Diploma -
Huffman High School