Madeline Espinoza
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Exceptional attention to detail and willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HR Assistant
Y&L Consulting
07.2024 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations
- Filed paperwork, sorted, and delivered mail and maintained office organization
- Answered and redirected incoming phone calls for office
Social Media Coordinator Intern
True Granite
09.2023 - 10.2023
- Created engaging content to catch attention of potential customers
- Moderated social media accounts for constructive, brand-appropriate communications
- Researched relevant industry trends to develop engaging, topical social media content
- Troubleshot issues with websites and fixed scripting and use issues
Corporate Marketing Coordinator
Cornerstone Home Lending, Inc.
05.2023 - 09.2023
- Assist in developing and implementing company's brand strategy
- Developed and maintained relationships with customers
- Answered general marketing department inquiries by email and phone
- Utilize project management tools to track requests and projects from start to finish
- Work alongside production artists as needed to deliver requests to sales team quickly and accurately
- Assisted with creation of engaging brochures and flyers to use for promotional materials and distribution
- Processed invoices and payments in line with company policies and procedures
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral
Marketing Assistant
Cornerstone Home Lending, Inc.
04.2022 - 05.2023
- Help with planning and hosting marketing events
- Plan and execute internal and external marketing events
- Work with vendors to complete projects according to schedule and specifications
- Maintained documentation, detailing assignments, in-progress work and completed project milestones
- Generated reports to support development and implementation of marketing plans
Customer Service Representative
Y&L Consulting
11.2019 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Committed to maintaining customer confidentiality by adhering to private policies and procedures
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Acted as Team Lead; Mentors and guides employees to foster proper completion of assigned duties
- Oversaw and optimized work of colleagues performing high-quality, precision work
Engagement Specialist
SPS Digital
04.2020 - 08.2020
- Digital customer care
- Responded and helped customers with various questions, concerns, or complaints
- Engaged with customers from various clients such as VIA Metropolitan Transit, H-E-B, and Central Market
Education
Digital Marketing Science
Texas Tech University
09.2023
BBA - Marketing
University of The Incarnate Word
San Antonio, TX05.2023
Skills
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Customer Data Confidentiality
- Customer Service
- Adaptability
- Brand Message Implementation
- Microsoft Excel
- Outlook
- Organization
- Planning and Coordinating
- Team Leadership
- Teamwork and Collaboration
- Project Management
- Communication
- Mondaycom Software
Certification
- Google Ad Search
- Google Analytics
- HubSpot Email Marketing
Timeline
HR Assistant
Y&L Consulting
07.2024 - Current
Social Media Coordinator Intern
True Granite
09.2023 - 10.2023
Corporate Marketing Coordinator
Cornerstone Home Lending, Inc.
05.2023 - 09.2023
Marketing Assistant
Cornerstone Home Lending, Inc.
04.2022 - 05.2023
Engagement Specialist
SPS Digital
04.2020 - 08.2020
Customer Service Representative
Y&L Consulting
11.2019 - 04.2022
BBA - Marketing
University of The Incarnate Word
Digital Marketing Science
Texas Tech University
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