Summary
Overview
Work History
Education
Skills
Timeline
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Mykia Young

Detroit,MI

Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

HR Assistant

Amazon
Detroit, MI
02.2024 - Current
  • Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
  • Prepared reports on staff movement within the organization including transfers, promotions and terminations.
  • Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
  • Organized and maintained personnel records including new hire paperwork and changes to employment status.
  • Handled sensitive and confidential employee information with complete discretion.
  • Guided employees through automated self-service platform for real-time attendance tracking and queries.
  • Updated HR databases with employee changes in position, salary, and personal information.

Customer Service Representative

Porsche Financial Services
Atlanta, GA
03.2017 - 01.2020
  • Handled 40+ calls per day.
  • Provided payoff quotes for customers.
  • Processed payments via debit card and check by phone.
  • Assists customers with enrolling in autopay and paperless statements.
  • Processed paperwork for customers to complete registration and state changes.
  • Completed deferral request for customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Updated customer accounts with current and accurate information.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Trained new personnel regarding company operations, polices, and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate of Applied Science - Criminal Justice

Waynce County Community College
Detroit, MI
06-2018

Skills

  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Problem Solving
  • Time Management
  • Customer relations
  • MS office expert, Excel and Word, Powerpoint
  • Professional telephone demeanor
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Dependability
  • Interpersonal Skills
  • Decision Making
  • Active Listening
  • Patience

Timeline

HR Assistant

Amazon
02.2024 - Current

Customer Service Representative

Porsche Financial Services
03.2017 - 01.2020

Associate of Applied Science - Criminal Justice

Waynce County Community College

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Mykia Young