Brianna Brown
The Bronx,NY
Summary
Recent College Graduate with a leverage knowledge in social services and program development. Driven by passion to be a Case Manager, a highly skilled worker with the ability to handle high case loads. Proficient in providing best resources and plan of action to benefit patient needs and support an optimal quality of life.
Overview
8
8
years of professional experience
Work History
Child Protective Specialist
Child Protective Services
1200 Waters Place Bronx Ny 10461
05.2023 - Current
- work collaboratively with agencies to provide support services to strength and families.
- Work with ACS legal staff to file petitions with family court, Attended court proceedings, submitted legal documentation,
- Utilize social work and investigative skills to work with families being investigated for abuse or neglect to children.
- conducted comprehensive assessment of immediate safety and risk of future harm to each child in the family.
- Facilitated family meetings to ensure communication and collaboration between family members.
Server, Cashier, Host
Hook and Reel
08.2020 - 08.2022
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier
Burlington
02.2019 - 09.2020
- Maintained order efficiency and accuracy through clear communication
- Earned numerous recommendations from satisfied customers.
- Operated cash register for cash and and credit card transactions with excellent accuracy levels
- Answered questions about store policies and addressed customer concerns.
Office Assistant
Ms 118
09.2015 - 08.2016
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time- sensitive deadlines
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained records by recording, obtaining and updating personal and financial information
- Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
Education
Bachelor of Arts - Psychology
Lehman College of The City University of New York
Bronx, NY05.2022
High School Diploma - undefined
Belmont Preparatory High
06.2018
Skills
- Cash Management
- Verbal and Written Communication
- Organization and Time Management
- Interpersonal Skills
- Empathetic
- Teamwork
RELEVANT COURSEWORK
Psychology of Adolescence
Psychology of Learning
Sociology of the Family
Socio of Stress & Health
Community Psychology
Human Behavior and Health
Sociology of Culture
Timeline
Child Protective Specialist
Child Protective Services
05.2023 - Current
Server, Cashier, Host
Hook and Reel
08.2020 - 08.2022
Cashier
Burlington
02.2019 - 09.2020
Office Assistant
Ms 118
09.2015 - 08.2016
Bachelor of Arts - Psychology
Lehman College of The City University of New York
High School Diploma - undefined
Belmont Preparatory High