Brianna Burglund
Manchester,NH
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
04.2021 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Customer Service Cashier
Lowes Home Improvment
05.2020 - 09.2020
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Resolved customer complaints and maintained clean and tidy checkout area.
Barista
Starbucks
11.2019 - 03.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted additional items with beverages, increasing store sales.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Cashier
Mahoney's Garden Center
03.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Mahoney's Garden Center
05.2017 - 10.2017
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Manchester Memorial High School
Manchester, NH06.2018
Skills
- Cash Management
- Till Counting
- Training and Development
- Product Knowledge
- Serve Customer Needs
- Food Preparation and Safety
- Excellent Memory
- Standardized Recipes
- Coordinating with Supervisors
Timeline
Barista
Starbucks
04.2021 - Current
Customer Service Cashier
Lowes Home Improvment
05.2020 - 09.2020
Barista
Starbucks
11.2019 - 03.2020
Cashier
Mahoney's Garden Center
03.2019 - 01.2020
Cashier
Mahoney's Garden Center
05.2017 - 10.2017
High School Diploma -
Manchester Memorial High School
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