Brianna Camarena
Safford,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate employee. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
1
1
Certificate
Work History
Customer Service Representative
Comprehensive Micro Systems Incorporating
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Safford High School
Safford, AZ05.2023
Skills
- Information Security
- Data Entry
- Prioritization
- Multi-Line Phone Talent
- Customer Service
- [Software] CRM System Proficiency
- Money Handling Abilities
- Medical Terminology Knowledge
- Customer Relationship Management (CRM)
- Problem-Solving Abilities
- Team Development
- Technical Support
- Project Management Abilities
- Active Listening
Accomplishments
Offensive player of the year
Certification
Emergency Medical Technician Liscense
Timeline
Customer Service Representative
Comprehensive Micro Systems Incorporating
05.2023 - Current
High School Diploma -
Safford High School
Emergency Medical Technician Liscense
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