Brianna Carmouche
Houston
Summary
Detail-oriented professional with expertise in patient scheduling, insurance verification, and conflict resolution. Committed to enhancing patient experience and maintaining data entry accuracy.
Overview
10
10
years of professional experience
Work History
Patient Scheduler
Carenet Health
Remote
05.2025 - 04.2026
- Using multiple systems to assist patients with appointment scheduling and changes.
- Verifying patient insurance and authorizations.
- Handling outbound and inbound phone calls daily.
- Escalated complex issues to designated departments.
- Set up appointment reminders for patients via email, text or phone.
- Updated patient demographics using EMR system.
Patient Access Representative
Avoyelles Hospital
Mansura
12.2023 - 05.2025
- Scheduled appointment for outpatient services and surgeries.
- Updated patient demographics for EMR system.
- Registered patients in the system during check-in process.
- Collected payments for co-pays.
- Handled inbound and outbound calls daily
- Scanned documents into patient EMR system during visits.
Patient Access Representative
Avoyelles Rural Health Clinic
Mansura
04.2021 - 12.2023
- Checked in patients in a timely manner.
- Verified patient insurance and collected co-pays.
- Updated patient demographics and scanned documents into the EMR system.
- Obtained any necessary documents from patients for medical records.
- Handled inbound calls while conducting outbound calls for appointment reminders and follow-ups.
- Assisted patients with scheduling appointments.
Patient Access Representative
East Texas Medical Center
Tyler
11.2018 - 04.2021
- Assisted patients with check-in process in a timely manner.
- Verified patient insurance and collected co-pays at time of service.
- Updated and verified all patient demographics in the EMR.
- Obtained signatures on all necessary documents during the visit.
- Scheduled outpatient appointment for procedures and surgeries.
- Handled all ER inbound and outbound calls daily.
- Scanned documents into electronic medical records system.
Patient Scheduler
UT Health East Texas Physicians
Tyler
03.2016 - 11.2018
- Scheduled patient appointments using electronic health record system.
- Updated patient information and maintained accurate records consistently.
- Assisted patients with registration forms and insurance verification processes.
- Verify patient eligibility accuratly.
- Assisted with patient reminders for appointment via phone or email.
Education
Health Information Mgmt/Billing And Coding. -
Blue Cliff College
LA12-2025
Medical Administrative Assistant -
Blue Cliff College
LA06-2021
High School Diploma -
Avoyelles High School
Lousiana05-2013
Skills
- Medical terminology
- Patient scheduling
- Insurance verification
- Electronic medical records
- Customer service
- Conflict resolution
- Data entry accuracy
- Updating charts
- Multi-line phone systems
- Medical billing
- EHR systems expertise
- HIPAA compliance
Timeline
Patient Scheduler
Carenet Health
05.2025 - 04.2026
Patient Access Representative
Avoyelles Hospital
12.2023 - 05.2025
Patient Access Representative
Avoyelles Rural Health Clinic
04.2021 - 12.2023
Patient Access Representative
East Texas Medical Center
11.2018 - 04.2021
Patient Scheduler
UT Health East Texas Physicians
03.2016 - 11.2018
Health Information Mgmt/Billing And Coding. -
Blue Cliff College
Medical Administrative Assistant -
Blue Cliff College
High School Diploma -
Avoyelles High School