KAREN WILLIAMS
Chicago,IL
Summary
Dedicated and results-driven Customer Success professional with a passion for enhancing customer satisfaction and driving business growth. Seeking a challenging role to leverage my expertise in building strong client relationships, ensuring customer retention, and collaborating cross-functionally to deliver exceptional service. Eager to contribute strategic insights and innovative solutions to maximize customer value and elevate the overall success of the organization.
Overview
34
34
years of professional experience
Work History
Patient Scheduler
Friend Health Center
01.2021 - Current
- Streamline patient schedule process, optimize appointment slots and minimize wait times, resulting in improved overall efficiency and appointment flow
- Ensure strict adherence to scheduling guidelines, maintaining accurate and up-to-date patient records
- Implemented communication strategies to keep patients informed, reducing no-show rates through proactive engagement
- Exceed performance metrics related to appointment scheduling, contributing to the overall success of Friend Health Center
- Collaborate with healthcare providers and administrative teams for integrated and effective scheduling practices and ongoing process improvement initiatives, identifying and implementing enhancements to optimize scheduling operations.
COVID-19 Screener
Medical Center with Friend Health Center
01.2020 - 03.2021
- Screened patients and visitors for COVID-19 symptoms and temperatures according to facility policy and within CDC guidelines
- Greeted guests professionally and courteously to cultivate welcoming atmosphere, while making safety top priority
- Remained flexible in a rapidly changing environment and adapt to developing situations
- Responded quickly to emergency situations to assess and deflect issues
- Adhered to established procedures and posted orders to enforce company rules, policies, and regulations to the general public.
Court Reporter
LG Reporting
01.1998 - 01.2020
- Served as a liaison to attorneys, judges, other County departments and staff, officials and general public
- Provided transcripts relating to court hearings and charges
- Prepared official transcripts of all evidence or court proceedings, subject to laws of the State, the rules and instructions of presiding judge of the court, for appeals or future court use
- Certified the accuracy of court transcripts
- Responded to requests for official transcripts
- Attended court sessions and recorded all proceedings of evidence, objections, rulings, voir dire of jury duty and arguments
- Recorded all objections to admissibility of evidence, court rulings and remarks of the objections and exceptions to the rulings
- Independently maintained office equipment and performed clerical duties necessary to generate court record and comply with established procedures.
Sales Associate and Personal Shopper
Saks Fifth Avenue
01.1990 - 01.1998
- Upheld a highly organized system for maintaining customer communication, data and appointments; met sales quotas by the end of every month
- Diligently maintained the inventory tracking system in order to maintain product availability accuracy
- Managed cash register, helped open/closed store, build customer clientele, changed window display according to new merchandise.
Education
Applied Science -
MacCormac Junior College
Certification
Illinois State Certification For Court Reporting
Skills
- Strong Analytical and Interpersonal Skills
- Training and Coaching
- Meticulous attention to detail
- Patient Confidentiality
- Data Entry Proficiency
- Legal terminology
- Medical terminology
- Process Improvement
- Patient scheduling software
- Microsoft Office Suite
- Vista and MAC
Timeline
Patient Scheduler
Friend Health Center
01.2021 - Current
COVID-19 Screener
Medical Center with Friend Health Center
01.2020 - 03.2021
Court Reporter
LG Reporting
01.1998 - 01.2020
Sales Associate and Personal Shopper
Saks Fifth Avenue
01.1990 - 01.1998
Applied Science -
MacCormac Junior College
Certification
Illinois State Certification For Court Reporting
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