Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brianna Caswell

Montgomery,Al

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Highly experienced SALE ASSOCIATE known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

5
5
years of professional experience

Work History

Sales Associate

Walmart
01.2024 - Current
  • Supported cashiers and customers to locate products, confirm prices and replenish stock
  • Embodied company mission and values through honesty, integrity and high-quality performance
  • Used POS system to scan customer purchases, calculate prices and process transactions
  • Collaborated with store team to meet periodic sales goals
  • Asked open-ended questions to identify customers' needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Data Entry Clerk

Apple
03.2023 - 11.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Organized, sorted, and checked input data against original documents.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Cashier

Speedway
06.2022 - 08.2022
  • Maintained high customer satisfaction levels by going extra mile to personalize service
  • Processed cash register transactions on POS, inputed product costs and gave back correct change
  • Accepted checks, debit and credit cards, and gift certificates in line with company policy
  • Assisted customers to locate hard-to-find items
  • Received feedback and complaints while demonstrating exceptional customer service
  • Verified prices and calculated totals using scanners and Point Of Sale (POS) systems
  • Found ways to enrich customer experience, recommending improvements to supervisor
  • Notified store management on product shortages and damages.

Customer Service Chat Representative

TRC Staffing
10.2019 - 08.2021
  • Directed customers to brand-specific resources to maintain brand consistency
  • Instructed co-workers in proper delegation procedures to open up message queues and avoid unnecessary backlogs
  • Supported privacy protection through multi-tier information verification and encrypted data entry protocols
  • Assessed level of urgency in client complaints, acting with due consideration to secure speedy resolution and coordinating with management on advanced issues
  • Implemented workflow refinements geared toward accelerating information discovery and access within system databases
  • Participated in ongoing technology and communication training to accelerate chat response times
  • Exceeded customer service expectations by providing detailed, up-to-date information regarding products, services and promotions
  • Monitored new employee queues during training to facilitate work acclimation and minimize overall message congestion.

Education

High School Diploma -

Sidney Lanier High School
Montgomery, Al

Skills

Customer Service

Teamwork and Collaboration

Time Management

Problem-solving skills

Problem-Solving

Multi-tasking strength

Accomplishments

  • Awarded “Employee of the Month” in 2024.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.

Timeline

Sales Associate

Walmart
01.2024 - Current

Data Entry Clerk

Apple
03.2023 - 11.2023

Cashier

Speedway
06.2022 - 08.2022

Customer Service Chat Representative

TRC Staffing
10.2019 - 08.2021

High School Diploma -

Sidney Lanier High School

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Brianna Caswell