Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brianna Cepeda

Crystal City,TX

Summary

Bilingual individual with a strong background in reporting on performance metrics and implementing valuable system tools. Operations leader experienced in directing activities, developing strategies, providing training, setting goals and obtain team feedback. Big picture focus with excellence in communicating goals and vision to succeed.

Overview

4
4
years of professional experience

Work History

Store Director

HEB
09.2022 - Current
  • Supervise daily operations by directing customer service, inventory and sales operations
  • Educate and train total store to equip with knowledge about products, customer service and store policies.
  • First Center Store Inventory (June 21, 2023) under my supervision with results of .16% shrink and payback of $117,808.
  • Total Center Store broke highest sales record of $484,488 week of Christmas.
  • Lead a team of 150 partners and 5 department managers.

Store Operations Leader

HEB
08.2021 - 09.2022
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits (Celebration Event planning).
  • Provided emotional support to partners, community outreach, while still running operations throughout the Robb Elementary tragedy.
  • Obtained Food Safety Champion award under store operations leadership for FY 22-23.
  • Led a team 200 partners and 7 department managers.

School of Retail Leadership (SORL Border)

HEB
01.2021 - 08.2021
  • Rotated through (3) different H-E-B formats as part of the SORL training.
  • Practiced Leadership skills by making business decisions and having crucial conversations with Partners.
  • Worked closely with managers and store leadership to solve problems and handle customer concerns.

Bakery Hourly Manager

HEB
08.2019 - 01.2020
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and implemented business strategies to achieve business goals and stay competitive (Holiday season).
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Broke sales record $72,875 during week of Mother's Day (1/3 stores to have accomplished this in the Border region).


School of Retail Management

HEB
08.2019 - 11.2019
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Shadowed manager and managed store employees in fast-paced environment through proactive communication and positive feedback.

Store Operations Management Intern

HEB
06.2019 - 08.2019
  • Executed DSS (Decision Support System) project to further maximize in-stocks and minimize shrink and grew utilization to 90%.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

MBA - International Business

Texas A&M International University
Laredo, TX
05.2022

BBA - Accounting

Texas A&M International University
Laredo, TX
12.2020

Skills

  • Leadership
  • Critical Thinking
  • Decision Making
  • Detail Oriented
  • Inventory Management
  • Strategic planning
  • Strong interpersonal skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Store Director

HEB
09.2022 - Current

Store Operations Leader

HEB
08.2021 - 09.2022

School of Retail Leadership (SORL Border)

HEB
01.2021 - 08.2021

Bakery Hourly Manager

HEB
08.2019 - 01.2020

School of Retail Management

HEB
08.2019 - 11.2019

Store Operations Management Intern

HEB
06.2019 - 08.2019

MBA - International Business

Texas A&M International University

BBA - Accounting

Texas A&M International University

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Brianna Cepeda