Brianna Claimond
Port Saint Lucie,FL
Summary
Organized and dependable candidate successful at enhancing customer satisfaction and streamlining documentation processes, as demonstrated at Banyan Detox. Experience in insurance verification and maintaining regulatory compliance, coupled with multitasking and organizational abilities. Achieved significant improvements in patient resolution times through innovative follow-up systems, showcasing reliability.
Overview
4
4
years of professional experience
Work History
Intake Coordinator
Banyan Detox
01.2023 - Current
- Document patient medical information, case histories, and insurance details.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Implemented follow-up system for patient concerns post-intake, improving resolution times and patient satisfaction.
Front Desk Receptionist
Hilton
05.2021 - 01.2023
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Team Member
State Farm
04.2021 - 10.2021
- Supervised policy renewal process, proactively reaching out to clients well in advance of expiration dates.
- Completed sales documentation and collected signatures to finalize purchases.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Associate of Science -
Indian River State College
Ft. Pierce, FL12-2026
Skills
- Insurance Verification
- Customer Service
- Multitasking and Organization
- Phone and Email Etiquette
- Documentation and Recordkeeping
- Reliability
Languages
English
Native or Bilingual
Timeline
Intake Coordinator
Banyan Detox
01.2023 - Current
Front Desk Receptionist
Hilton
05.2021 - 01.2023
Team Member
State Farm
04.2021 - 10.2021
Associate of Science -
Indian River State College
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