Brianna Cotto
Scottsdale,Az
Summary
Results-driven healthcare operations professional with 6+ years of experience in clinical operations, prior authorization, insurance coordination, and patient access. Experienced in reviewing medical records, interpreting clinical documentation, and collaborating with providers, pharmacies, and payers to remove barriers to treatment. Combines strong clinical expertise with a Bachelor of Science in Healthcare Administration to improve workflow efficiency, documentation accuracy, regulatory compliance, and the overall patient experience.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Medical Assistant
Banner Health
Phoenix, Az
08.2023 - 04.2026
- Managed end-to-end prior authorization and insurance coordination for medications, imaging, and specialty services.
- Reviewed clinical documentation and medical records to support medical necessity and timely treatment.
- Maintained inventory and coordinated clinical supply management to support uninterrupted patient care.
- Assisted in implementing new clinical workflows and documentation procedures.
- Coordinated care for 25+ patients daily, enhancing provider workflow and improving patient access.
- Conducted patient intake, medication reconciliation, and maintained accurate EHR documentation.
- Performed EKGs, phlebotomy, injections, vaccinations, specimen collection, and medication administration.
- Coordinated referrals, diagnostic testing, and follow-up care with providers, pharmacies, and specialists.
- Educated patients on treatment plans and medications, ensuring understanding of preventive care and maintaining HIPAA compliance.
Medical Assistant
Arizona Community Physicians
Tucson, AZ
04.2019 - 08.2023
- Conducted patient intake, medical histories, medication reconciliation, and vital signs.
- Performed phlebotomy, EKGs, injections, vaccinations, and specimen collection.
- Maintained accurate clinical documentation and electronic health records.
- Coordinated referrals, diagnostic testing, and follow-up care.
- Collaborated with providers, pharmacies, and insurance carriers to support patient care.
- Trained new medical assistants on clinical workflows and documentation standards
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT05-2023
Skills
- Prior authorization and insurance verification
- Clinical documentation and medical record review
- Patient care coordination
- Patient education
- Electronic health records management
- Medication reconciliation
- HIPAA compliance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Clinical Medical Assistant (CCMA)
- Basic Life Support (BLS) Certification
Timeline
Medical Assistant
Banner Health
08.2023 - 04.2026
Medical Assistant
Arizona Community Physicians
04.2019 - 08.2023
Bachelor of Science - Healthcare Administration
Western Governors University