Summary
Overview
Work History
Education
Skills
Timeline

Brianna Crutchfield

Phoenix,AZ

Summary

Dynamic individual with hands-on experience in collections and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

6
6
years of professional experience

Work History

Collections Specialist

Achieve
08.2023 - Current
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Achieved performance goals on consistent basis.
  • Entered client details and notes into system for interdepartmental access and review.

Late Stage Collections Representative

Ally Financial Inc.
10.2020 - 05.2023
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Achieved performance goals on consistent basis.
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.

Collections Representative

Santander Consumer USA
07.2018 - 10.2020
  • Handled 100+ outbound and inbound calls daily with goal of collecting owed debt.

  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Negotiated to collect balance in full.
  • Boosted recovery percentages by establishing payment plans tailored to individual debtor circumstances.
  • Used probing techniques to determine debtors' reasons for delinquency.

Education

Liberty High School, Peoria, AZ
05.2019

Skills

  • Account Review
  • Data Entry Efficiency
  • Active listening abilities
  • Conflict resolution techniques
  • Professionalism and Ethics
  • Legal Compliance Understanding
  • Customer Service

Timeline

Collections Specialist - Achieve
08.2023 - Current
Late Stage Collections Representative - Ally Financial Inc.
10.2020 - 05.2023
Collections Representative - Santander Consumer USA
07.2018 - 10.2020
Liberty High School - ,

Similar Profiles

CREATE PROFILE
Brianna Crutchfield