Brianna Ferrin Williams
Globe Life Family Heritage
Royse City,TX
Work Preference
Work Type
Full TimePart Time
Location Preference
Remote
Minimum Desired Compensation
$17/hr
Important To Me
Career advancementFlexible work hoursHealthcare benefitsWork from home option
8
years of professional experience
Achieved high customer satisfaction ratings through five years of flexible service roles. Effectively resolved service issues by employing strong attention to detail. Drove team objectives forward while sustaining high levels of personal motivation. Authorized to work in the US for any employer.
Work History
Customer Retention Specialist
2 Years 7 Months- Handle inbound and outbound calls at risk accounts to understand their needs and save their business
- Communicate with clients to retain businesses and services, increase loyalty, and create solutions to consumer issues.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Remote
Collections Agent/Customer Service
3 Years 7 Months- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Keeping documents of all payments on file and using financial software and banking portals
- Reconcile all failed payments in the system and collect debt thats owed
Customer Service Representative
1 Year 5 Months- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Logged call information and solutions provided into internal database.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Worked effectively in fast-paced environments.
Education
High school diploma
Skills
Customer service
File management
De-Escalation
Problem solving
Computer Literacy
Time management
Team Leadership
Data collection
Financial Analysis
Critical thinking
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer.
Timeline
Customer Retention Specialist
Globe Life Family Heritage
11.2023 - 06.2026Read More
Collections Agent/Customer Service
Caine & Weiner
02.2020 - 09.2023Read More
Customer Service Representative
Terminix
11.2018 - 04.2020Read More
Evolution Academy Charter School
High school diploma
Read More