BRIANNA FLORES
Bowie,MD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successful worker as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
Salsa Brava
Laurel, Md
07.2025 - 11.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted with food preparation and presentation for menu items.
- Operated cash register and handled customer transactions efficiently.
- Managed inventory levels and restocked supplies as needed.
- Maintained a positive attitude towards coworkers and customers at all times.
General Manager
Planet Fitness
Bowie, MD
01.2025 - 07.2025
- Monitored team member performance, conducting evaluations and recommending promotions.
- Verified compliance with guidelines for safety, loss prevention and cash-handling procedures.
- Reinforced training and upheld company-wide service and brand quality standards.
- Worked with finance team to manage and streamline accounts payable, accounts receivable and payroll processes.
- Established payroll and operating budgets for corporate management approval.
- Observed business trends to provide solutions to customers and prevent profit declines.
- Oversaw talent recruitment, onboarding and training.
- Developed marketing strategies that increased brand awareness and customer engagement.
- Oversaw daily operations to ensure efficiency and productivity in the workplace.
Assistant General Manager
Planet Fitness
Bowie, MD
09.2022 - 01.2025
- Prioritize workflow and resolve daily operational challenges to support goal achievement.
- Collaborate, communicate and support team members on job functions and responsibilities.
- Address customer service issues with detailed and timely responses to escalated complaints.
- Contributed to my old clubs Laurel EFT, 20K growth in 2 years which contributed to becoming a member of the 200K clubs.
- Continuing to contribute to my new clubs EFT of 166,694.
- Successfully integrating myself into the Bowie community through marketing and outreach.
- Keep operations running smoothly by maintaining adequate supplies to handle peak business hours.
- Assist with delivering new hire orientation programs and certification training.
- Interact in a respectful, friendly and customer-driven approach with guest, offering assistance and support.
- Resolve guest issues with creative solutions.
- Utilize extensive knowledge of rates, packages, and special promotions to drive sales.
- Establish rapport with other employees to improve operations.
- Deep clean equipment daily.
Office Assistant
One Stop Professional Services
Columbia, MD
03.2021 - 06.2023
- Provided exceptional service, welcoming guests, managing mail and working with management to address challenges.
- Responded to customer inquiries via email and telephone.
- Maintained organized internal filing systems.
- Input data and information into databases for tracking purposes.
- Supported office staff and management with errands and deliveries.
- Operated photocopiers, scanners and voicemail systems.
- Kept office documents well-organized and quickly retrieved files for team members.
- Sorted, distributed and mailed invoices, bills and checks to intended recipients.
Education
HIGH SCHOOL DIPLOMA -
Laurel High School
Laurel, MDSkills
- Conflict resolution
- Mentoring
- Coaching
- Leadership
- Task prioritization
- Organization
- HUB Certified
- CPR Certified
- Mental Health Coach Certified
Languages
Spanish, Fluent
Timeline
Food and Beverage Attendant
Salsa Brava
07.2025 - 11.2025
General Manager
Planet Fitness
01.2025 - 07.2025
Assistant General Manager
Planet Fitness
09.2022 - 01.2025
Office Assistant
One Stop Professional Services
03.2021 - 06.2023
HIGH SCHOOL DIPLOMA -
Laurel High School