Summary
Overview
Work History
Education
Skills
Volunteer Experience
Accomplishments
Certification
References
Timeline
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Brianna Floyd

Vallejo,CA

Summary

Aspiring imaging technician with extensive expertise in healthcare and experience as a treatment analyst in applied behavioral analysis. Demonstrates adaptability and versatility in addressing new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Committed to supporting team success and driving positive outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Sutter Health
San Francisco, California
03.2025 - Current

Responsibilities:

  • Ensured compliance with privacy regulations during patient interactions and maintained confidentiality.
  • Collaborated with team members to enhance workflows for improved patient services.
  • Verified insurance details, collected payments, and scheduled appointments efficiently.
  • Registered patients by updating records in the computer system and patient charts.
  • Completed all necessary paperwork prior to patient visits to streamline processes.
  • Informed patients about payment options, billing policies, and visit procedures.
  • Assisted patients with scheduling and registration to facilitate smooth operations.

Treatment Analyst

Autism Partnership
San Francisco
01.2023 - 01.2025
  • Conduct individual and group clinical treatment sessions
  • Monitor student progress, collect data, and implement curriculum
  • Analyzed behavioral data to support individualized treatment plans for clients.
  • Conducted research on autism trends to inform program development and improvements.
  • Facilitated training sessions for staff on best practices in autism interventions.
  • Documented client progress and maintained accurate records in electronic systems.
  • Analyzed key performance indicators to identify effective strategies.

Behavior technician

Learning Arts
San Leandro
05.2021 - 04.2022
  • Provide clinical treatment for adolescents on the autism spectrum.
  • Implement learning programs under the direct supervision of Board-Certified Behavior Analysts.
  • Implemented individualized behavior plans for clients to promote skill development.
  • Documented daily progress notes to track client behaviors and interventions.
  • Trained new staff on behavior management techniques and client care protocols.

Crew member

AMC Theaters
San Francisco
04.2019 - 02.2020

Objective:

  • Maintained cleanliness and organization in theater areas.
  • Assisted in setting up and cleaning screening rooms after shows.
  • Collaborated with team members to ensure smooth operations during busy hours.
  • Stocked concession stands with snacks and beverages efficiently.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Operated cash registers and processed payments accurately.
  • Provided exceptional customer service to enhance guest experiences.

Education

Associate of Arts - Liberal And Behavioral Sciences

Contra Costa College
San Pablo, CA
12.2023

High School Diploma -

Saint Ignatius College Preparatory
San Francisco, CA
06-2020

Skills

  • Exceptional customer service
  • Appointment scheduling
  • Healthcare compliance
  • Treatment planning
  • Conflict resolution
  • Data protection
  • Data interpretation skills
  • Accurate data entry
  • Thorough data collection
  • Written communication skills
  • Effective verbal communication
  • Time management skills
  • Thriving in fast-paced environments
  • Proficient in Microsoft Office Suite
  • Windows expertise
  • Strong organizational skills
  • Problem-solving abilities
  • Adaptable and flexible

Volunteer Experience

  • Hospitality volunteer at Sutter health
  • Vice president for Black student union
  • St. Anthony's dining hall
  • Dean's honor list

Accomplishments

  • Dean's honors list
  • Vice president of student body union
  • Leadership advancements in previous roles

Certification

  • BLS
  • RBT

References

References available upon request.

Timeline

Patient Service Representative

Sutter Health
03.2025 - Current

Treatment Analyst

Autism Partnership
01.2023 - 01.2025

Behavior technician

Learning Arts
05.2021 - 04.2022

Crew member

AMC Theaters
04.2019 - 02.2020

Associate of Arts - Liberal And Behavioral Sciences

Contra Costa College

High School Diploma -

Saint Ignatius College Preparatory