Brianna Franklin
Houston,TX
Summary
Focused Security Officer with 1 year of experience in security and safety compliance. Capable of acting quickly during crisis events and emergencies. Extensive training in security and surveillance procedures for public and private needs. I am creative and adjustable, able to adapt to changing priorities while keeping a strong work ethic. I excels in a fast paced environment. Also I am a wonderful team worker with outstanding communication skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Medical Transportation Management Inc.
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Fast Food Worker
Taco Cabana
01.2020 - 07.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
Security Officer
Allied Universal
01.2019 - 12.2020
- Protected entrances by signing in visitors
- Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
- Detected suspicious behavior and prevented illegal activity
- Guarded entrances and exits against unauthorized entry
Crew Leader
El Pollo Loco
06.2017 - 12.2019
- Kept projects on track by resolving employee issues and complaints
- Inspected cleanliness, organization and safety of job sites after every shift
- Managed multiple employees in various job tasks throughout all phases of project completion
- Supervised employees completing tasks, ensuring that each met high company standards
Security Officer
FCP Security
01.2018 - 01.2019
- Patrolled apartment complex and parking garage areas every hour to protect facilities and travelers
- Maintained safety by quickly responding to alarms and investigating disturbances
- Inspected parking lot to verify vehicles were properly parked and displayed parking permits
- Monitored and secured apartment building entrances
FC Associate
Amazon Fulfillment Center HOU1
05.2016 - 05.2017
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement
- Stocked and rotated products, supplies and paper goods
- Packaged items with appropriate materials to prevent damage during shipping
- Used RF scanner to pick items from bins and complete orders
Education
High School Diploma -
Eisenhower High School
Houston, TX01.2015
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Houston Community College
Houston, TXSkills
- Inventory control
- Interior and exterior patrol
- Report writing
- Crew scheduling
- Problem-solving
- Onboarding and training
- Work task assignments
- Crew management
- Heavy lifting
- Credit and cash transactions
- Cash register operation
- Cash management
- Team leadership
- Kitchen equipment cleaning
- Frying
- Grilling
- Food preparation
- Hiring and training
- Customer greeting
- Scanner operations
- Materials transport
- Stockroom procedures
- Freight operations
- Microsoft Office expertise
- Customer Service
Timeline
Customer Service Representative
Medical Transportation Management Inc.
07.2022 - Current
Fast Food Worker
Taco Cabana
01.2020 - 07.2022
Security Officer
Allied Universal
01.2019 - 12.2020
Security Officer
FCP Security
01.2018 - 01.2019
Crew Leader
El Pollo Loco
06.2017 - 12.2019
FC Associate
Amazon Fulfillment Center HOU1
05.2016 - 05.2017
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Houston Community College
High School Diploma -
Eisenhower High School
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