Brianna Gardner
Bondurant
Summary
Compassionate healthcare worker and nursing student at Mercy College who's diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Caring for people is one of my best qualities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
WebCareHealth
Ankeny
08.2022 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Enroll Patient in home INR- demonstrate how to use meter to check INR.
- Enroll patients into RPM program (Remote Patient Monitoring) Demonstrate use of BP cuff and scale.
- Take patients vitals and report them into the chart for the physicians office to view.
PCT ICU
Broadlawns
Des Moines
04.2023 - 03.2024
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Restocked unit frequently with necessary medical supplies.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Turned and repositioned bedridden patients to prevent bedsores.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Planned and served meals and snacks to patients according to prescribed diets.
- Many more tasks
CNA
Iowa Heart Center
West Des Moines
02.2022 - 08.2022
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained medication stock and cleaned patient rooms and equipment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Promoted clean and sanitary environment by maintaining department equipment.
- Helped clients stay happy and healthy by providing mental and emotional support.
Patient Service Representative
The Iowa Clinic P.C.
West Des Moines
07.2021 - 01.2022
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Obtained informed consent and payment documentation from patients and filed in system.
- Scheduled patient appointments and procedures.
Teachers Associate
Southeast Polk community School District
Altoona
03.2019 - 05.2021
- Developed and enforced positive strategies to encourage good behavior.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
- Observed children to record development.
- Monitored student progress to ensure cooperation and growth.
- Supervised circle time, free play, outside play and learning and developmental activities.
Daycare Teacher
Altoona Kidsworld
Altoona
05.2015 - 06.2017
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Developed and enforced positive strategies to encourage good behavior.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
Education
Some College (No Degree) - Certified Nursing Assistant
Des Moines Area Community College
Ankeny, IABachelor of Science - Nursing
Mercy College of Health Sciences
Des Moines, IASkills
- Creative Problem Solving
- Customer Data Confidentiality
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Problem-Solving Abilities
- Adaptive Team Player
- Technologically Savvy
- High-Energy Attitude
- Communication skills
- Critical thinking
- Strong teamwork
- First aid and CPR
- Trustworthy companion
Certification
- CNA License
Timeline
PCT ICU
Broadlawns
04.2023 - 03.2024
Customer Service Representative
WebCareHealth
08.2022 - Current
CNA
Iowa Heart Center
02.2022 - 08.2022
Patient Service Representative
The Iowa Clinic P.C.
07.2021 - 01.2022
Teachers Associate
Southeast Polk community School District
03.2019 - 05.2021
Daycare Teacher
Altoona Kidsworld
05.2015 - 06.2017
Some College (No Degree) - Certified Nursing Assistant
Des Moines Area Community College
Bachelor of Science - Nursing
Mercy College of Health Sciences
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