Communications professional with proven track record in handling emergency and non-emergency calls. Known for strong organizational abilities and effective communication skills, facilitating seamless coordination between teams. Reliable and adaptable, always striving for accuracy and swift resolution.
Overview
12
12
years of professional experience
Work History
Sr. Digital Communications Dispatcher
Hillsborough County Sheriff’s Office
10.2016 - Current
Answering 9-1-1s, assessing calls into CAD and taking down information
Pinpointing location for both emergencies and non-emergency calls
Using all available research tools to locate further information and verifying the information that was given that the caller may not be 100% certain on
Working on a radio with dozens of units
Being able to react and respond to any emergency traffic at any point and time
I have had the opportunity to work the fair / festival and have also worked a few traffic blitzes recently
Administrative Dispatch (DP3)
In depth looks at RMS
Learned how to properly read hits / returns from NCIC/FCIC
Promotion to Sr Digital Communications Dispatcher in 2023 which allowed me to train new hires and assist supervisors with disseminating information to the shift
Cashier
Harbor Freight
05.2016 - 10.2016
Maintaining a clean and safe work environment
Handling and maintaining financial responsibility of my register
Dealing with returns and exchanges
Answering the phone professionally and in a timely manner when permitted
Cashier / Range Safety Officer
Shooters World
01.2015 - 05.2016
Handling and maintaining financial responsibilities of my register
Assigning lanes on the range to guests and managing the wait queue during busy times
Entering customer information into our POS accurately
An inventory of ammo, weapons, and any of the items that were complimentary to guests
If there are any discrepancies, notify members of management immediately
Range Safety Officer
Observing all users and handling issues respectfully but immediately as they arise to ensure the safety of all staff and guests
Provide briefing and basic training to all range guests
Enforce all safety range rules and regulations
Cashier / Customer Service Representative
Mister Car Wash
01.2014 - 01.2015
Advocating for upgrades and membership benefits to customers
Maintaining cleanliness of all customer areas within the building
Handling and maintaining financial responsibility for cash
Cashier
Winn Dixie
06.2013 - 01.2014
Maintain financial responsibility as I handled cash at my register
Maintain a clean work environment
Any other front-end duties i.e., restocking items at registers, returning carts, putting go back items into the designated spot
Assisted in training new hire cashiers
Education
Bachelor of Science - Criminal Justice
Rasmussen College
Land O' Lakes, FL
01-2021
No Degree - Criminal Justice
Argosy University
Tampa
01-2019
Associate of Arts -
Hillsborough Community College
Tampa, FL
01-2017
Skills
Quick learner
Incident documentation
Assertiveness
Protocol adherence
Reliability
Multitasking Abilities
Dependable and responsible
Problem-solving abilities
Prioritizing situations
Critical thinker
Workflow prioritization
Training new hires
Verifying coverage
Record keeping
Schedule management
Organizational skills
Dispatch software
Accomplishments
Achieved a commendation through effectively helping deputies locate a female going through a mental health crisis.
Assisted in supervising B nights when supervisors where still in pre-scheduled meetings.
Assisted with conducting roll calls and disseminating information to the shift.
I was given the opportunity after being selected out of hundreds of dispatchers to attend a Mass Casualty Event Table Talk exercise.