Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Brianna Gialdini

Tampa

Summary

Communications professional with proven track record in handling emergency and non-emergency calls. Known for strong organizational abilities and effective communication skills, facilitating seamless coordination between teams. Reliable and adaptable, always striving for accuracy and swift resolution.


Overview

12
12
years of professional experience

Work History

Sr. Digital Communications Dispatcher

Hillsborough County Sheriff’s Office
10.2016 - Current


  • Answering 9-1-1s, assessing calls into CAD and taking down information
  • Pinpointing location for both emergencies and non-emergency calls
  • Using all available research tools to locate further information and verifying the information that was given that the caller may not be 100% certain on
  • Working on a radio with dozens of units
  • Being able to react and respond to any emergency traffic at any point and time
  • I have had the opportunity to work the fair / festival and have also worked a few traffic blitzes recently
  • Administrative Dispatch (DP3)
  • In depth looks at RMS
  • Learned how to properly read hits / returns from NCIC/FCIC
  • Promotion to Sr Digital Communications Dispatcher in 2023 which allowed me to train new hires and assist supervisors with disseminating information to the shift

Cashier

Harbor Freight
05.2016 - 10.2016
  • Maintaining a clean and safe work environment
  • Handling and maintaining financial responsibility of my register
  • Dealing with returns and exchanges
  • Answering the phone professionally and in a timely manner when permitted

Cashier / Range Safety Officer

Shooters World
01.2015 - 05.2016
  • Handling and maintaining financial responsibilities of my register
  • Assigning lanes on the range to guests and managing the wait queue during busy times
  • Entering customer information into our POS accurately
  • An inventory of ammo, weapons, and any of the items that were complimentary to guests
  • If there are any discrepancies, notify members of management immediately
  • Range Safety Officer
  • Observing all users and handling issues respectfully but immediately as they arise to ensure the safety of all staff and guests
  • Provide briefing and basic training to all range guests
  • Enforce all safety range rules and regulations

Cashier / Customer Service Representative

Mister Car Wash
01.2014 - 01.2015
  • Advocating for upgrades and membership benefits to customers
  • Maintaining cleanliness of all customer areas within the building
  • Handling and maintaining financial responsibility for cash

Cashier

Winn Dixie
06.2013 - 01.2014
  • Maintain financial responsibility as I handled cash at my register
  • Maintain a clean work environment
  • Any other front-end duties i.e., restocking items at registers, returning carts, putting go back items into the designated spot
  • Assisted in training new hire cashiers

Education

Bachelor of Science - Criminal Justice

Rasmussen College
Land O' Lakes, FL
01-2021

No Degree - Criminal Justice

Argosy University
Tampa
01-2019

Associate of Arts -

Hillsborough Community College
Tampa, FL
01-2017

Skills

  • Quick learner
  • Incident documentation
  • Assertiveness
  • Protocol adherence
  • Reliability
  • Multitasking Abilities
  • Dependable and responsible
  • Problem-solving abilities
  • Prioritizing situations
  • Critical thinker
  • Workflow prioritization
  • Training new hires
  • Verifying coverage
  • Record keeping
  • Schedule management
  • Organizational skills
  • Dispatch software

Accomplishments

  • Achieved a commendation through effectively helping deputies locate a female going through a mental health crisis.
  • Assisted in supervising B nights when supervisors where still in pre-scheduled meetings.
  • Assisted with conducting roll calls and disseminating information to the shift.
  • I was given the opportunity after being selected out of hundreds of dispatchers to attend a Mass Casualty Event Table Talk exercise.

Languages

English
Native or Bilingual

Timeline

Sr. Digital Communications Dispatcher

Hillsborough County Sheriff’s Office
10.2016 - Current

Cashier

Harbor Freight
05.2016 - 10.2016

Cashier / Range Safety Officer

Shooters World
01.2015 - 05.2016

Cashier / Customer Service Representative

Mister Car Wash
01.2014 - 01.2015

Cashier

Winn Dixie
06.2013 - 01.2014

Bachelor of Science - Criminal Justice

Rasmussen College

No Degree - Criminal Justice

Argosy University

Associate of Arts -

Hillsborough Community College
Brianna Gialdini