Brianna Gopar Cruz
Laredo
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Knowledgeable customer service and sales professional well-versed in pawn shop practices and regulations. Basic mathematical skills and a flexible approach to solving routine and complex issues. Desiring to apply experience and skills to a challenging new role with room for advancement.
Overview
7
7
years of professional experience
Work History
Cashier
Stripes Convenience Store
Laredo
06.2025 - Current
- Processed customer transactions efficiently at a busy convenience store.
- Maintained cleanliness and organization of checkout area and store displays.
- Assisted customers with product inquiries and provided exceptional service.
- Managed inventory restocking to ensure product availability for customers.
Pawnbroker
EZCorp Corporate Office
Laredo
07.2024 - Current
- Evaluated pawned items to determine value and authenticity.
- Facilitated customer transactions and maintained accurate records.
- Managed inventory of merchandise and ensured proper organization.
- Implemented security protocols to protect merchandise and cash assets.
- Negotiated loan repayment plans with customers when necessary.
Retail Sales Associate
SunCom Mobile
Sugar Land
09.2021 - 05.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Processed returned merchandise according to company policies.
Sales Manager
Yolo Creatives
Woodland
04.2020 - 12.2020
- Based on sales and marketing.
- Developed and implemented sales strategies to increase market share.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Cashier
Valencia Meat Store
Colusa
01.2019 - 03.2020
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Education
Degree -
Instituto Estudios Del Bajío
Nuevo Laredo01-2021
Skills
- Customer Service
- Staff Training
- Cash Handling
- Customer Assistance
- Bilingual
- ID Verification
- Cash Management
- Computer Skills
- Reliability and punctuality
- Store maintenance
- Stocking and Receiving
- Store Opening and Closing
- Sales team training
- Staff Management
- Item evaluation
- Customer negotiation
Timeline
Cashier
Stripes Convenience Store
06.2025 - Current
Pawnbroker
EZCorp Corporate Office
07.2024 - Current
Retail Sales Associate
SunCom Mobile
09.2021 - 05.2024
Sales Manager
Yolo Creatives
04.2020 - 12.2020
Cashier
Valencia Meat Store
01.2019 - 03.2020
Degree -
Instituto Estudios Del Bajío