Brianna Gulley
Comal ISD
New Braunfels,TX
3
years of professional experience
Classroom and Operations Leader experienced in education, hospitality, and customer service. Achieved effective behavior management and team leadership through strong organization and clear communication. Focused on training staff, managing schedules, and delivering efficient service in fast-paced environments.
Work History
Substitute Teacher
7 Months- Delivered classroom instruction aligned with lesson plans and maintained continuity during teacher absences.
- Managed student behavior using district expectations and classroom procedures.
- Adapted quickly to different grade levels, subjects, and campus routines.
- Recorded attendance, assignments, and daily notes for returning teachers.
- Supported safe, orderly learning environments by enforcing classroom and campus rules.
- Communicated effectively with teachers and staff to follow schedules and lesson directions.
Store Manager
5 Months- Coordinated daily café operations, ensuring smooth service flow and consistent customer experience.
- Supported sales goals by promoting menu items and maintaining efficient service during busy periods.
- Scheduled staff coverage and adjusted shifts to support peak business periods.
- Trained new team members on drink preparation, POS use, and guest service standards.
- Monitored inventory levels and restocked supplies to prevent service interruptions.
- Enforced food safety and sanitation guidelines throughout work areas and equipment.
Shared Services Intern
5 Months- Demonstrated self-motivation by consistently taking initiative in tasks.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Streamlined internal communication by developing standard operating procedures for common support tasks.
- Developed standard operating procedures, increasing consistency and reducing errors in operations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
8 Months- Answered inbound calls and resolved customer questions regarding heating and air conditioning service needs.
- Scheduled service appointments and coordinated technician availability using office dispatch systems.
- Updated customer records, service notes, and account details with accurate data entry.
- Processed payments, invoices, and order information while maintaining confidentiality and accuracy.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Server/Assistant Store Manager
1 Year 4 Months- Delivered beverage refills and food runs promptly to maintain smooth guest service flow.
- Coordinated with kitchen staff to verify order accuracy and timely plate delivery.
- Supported servers with table clearing, reset, and guest readiness across fast-paced dining periods.
- Maintained clean, organized dining areas, including booths, floors, and service stations.
- Supervised staff performance, providing coaching and clear direction on assigned responsibilities.
- Coordinated daily operations, ensuring consistent workflow and timely completion of team priorities.
Education
Bachelor of Arts - Communications
Skills
Classroom management
Student engagement
Relationship management
Adaptable
Communication skills
Instructional strategies
Relationship management
Time management
Team leadership
Classroom support
Classroom supervision
Timeline
Substitute Teacher
Comal ISD
04.2026 - CurrentRead More
Store Manager
Joe N Go LLC
10.2025 - 03.2026Read More
Shared Services Intern
Kairoi Residential
05.2025 - 10.2025Read More
Customer Service Representative
Jon Wayne Heating And Air Conditioning Ltd
09.2024 - 05.2025Read More
Server/Assistant Store Manager
Melanie's Bar and Grill
05.2023 - 09.2024Read More
The University of Texas At San Antonio
Bachelor of Arts from Communications
Read More