Brianna Gustave
Charlotte,USA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
Work History
Cashier
Food Lion
Charlotte, NC
06.2021 - 03.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer questions and provided store information.
Ramp Agent
Piedmont Airlines
Charlotte, NC
04.2022 - 11.2024
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Used scanners to track parcel information, condition or receipt.
- Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
- Monitored weather conditions regularly in order to adjust operations accordingly when needed.
PSA/Supervisor of Operations
Prospect Airport Services
Charlotte, NC
09.2021 - 03.2022
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Delegated work to staff, setting priorities and goals.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Customer Service Representative
Walgreens
Charlotte, NC
09.2017 - 07.2020
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
Some College (No Degree) - Medical Assisting
Central Piedmont Community College
Charlotte, NCSkills
- Customer service
- Workload management
- Flexible schedule
- Team leadership
- Inquiry response
- Safety procedures
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Ramp Agent
Piedmont Airlines
04.2022 - 11.2024
PSA/Supervisor of Operations
Prospect Airport Services
09.2021 - 03.2022
Cashier
Food Lion
06.2021 - 03.2022
Customer Service Representative
Walgreens
09.2017 - 07.2020
Some College (No Degree) - Medical Assisting
Central Piedmont Community College