BRIANNA HARNER
Gatesville
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
Work History
Server Trainer
Plucker Wing Bar
11.2023 - 02.2025
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Bartender
Famous Dave's Bar-B-Que
07.2020 - 11.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards
- Maintained inventory of liquor, beer, wine, and other beverage items
- Provided drink suggestions to customers based on their preferences
- Processed payments accurately and efficiently with POS system
- Resolved customer complaints in a professional manner
- Adhered to state regulations regarding serving alcohol responsibly
Site Director
Armed Services YMCA
09.2019 - 05.2020
- Was responsible for the well being of kids during the before and after school program
- Enhanced children''s learning experiences by implementing age-appropriate activities and educational programs.
- Increased parent satisfaction by maintaining open communication channels and providing regular updates on their child''s progress.
- Developed and maintained a safe, nurturing environment for children by enforcing strict safety guidelines.
Customer Service Representative
GC Services
01.2019 - 06.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Cashier
Star Mart 15
07.2018 - 01.2019
- Acquired necessary skills, products and system knowledge to assess customers' needs and provide information to customers that would help them in the future
- Responsible for cashing out customers and helping stock products on the shelves
- Being able to differentiate between real and fake identification cards for the sale of tobacco and alcohol
- Became proficient in POS systems
Education
High School Diploma -
Copperas Cove High School
Copperas Cove, TX06.2018
Skills
- Effective time management
- Team member training
- Safe handling procedures
- Data entry
- Customer inquiries
- Call management
- Documentation and reporting
- Customer relations
Activities
- Volunteer for a local organization that help those who are going through cancer and those who have been through chemotherapy.
- Volunteer for 4 years and have a close relationship with the organization.
Timeline
Server Trainer
Plucker Wing Bar
11.2023 - 02.2025
Bartender
Famous Dave's Bar-B-Que
07.2020 - 11.2023
Site Director
Armed Services YMCA
09.2019 - 05.2020
Customer Service Representative
GC Services
01.2019 - 06.2019
Cashier
Star Mart 15
07.2018 - 01.2019
High School Diploma -
Copperas Cove High School
Similar Profiles
Marcelino YbarraMarcelino Ybarra
Server at Plucker Wing BarServer at Plucker Wing Bar
Martha ZamoraMartha Zamora
Server Trainer/Bartender at Plucker Wing BarServer Trainer/Bartender at Plucker Wing Bar
Destiny CamachoDestiny Camacho
Bartender/Server at Plucker Wing BarBartender/Server at Plucker Wing Bar