Brianna Hernandez
Kaiser Permanente
Woodstock,GA
1
Language
5
years of professional experience
Dedicated Pharmacy Technician excelling in problem-solving, workflow optimization, and superior customer service. Committed to enhancing pharmacy operations while ensuring patient confidentiality and compliance with HIPAA regulations.
Work History
Pharmacy Technician
1 Month- Processed prescription orders accurately and efficiently using pharmacy management systems.
- Assisted pharmacists in medication preparation and dispensing, ensuring compliance with safety standards.
- Maintained inventory levels by monitoring stock and placing timely orders for pharmaceuticals.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Conducted regular audits of medications to ensure compliance with regulatory requirements and safety protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
1 Year 1 Month- Collaborated with healthcare team to optimize medication therapy management for patients.
- Trained new staff on pharmacy protocols and best practices for efficient workflow.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
Fulfillment Associate
3 Months- Operated forklifts and pallet jacks to efficiently move merchandise within warehouse.
- Managed inventory accuracy by conducting regular stock checks and audits.
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Collaborated with team members to streamline order fulfillment processes.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Printed labels, packaged boxes, and loaded into outbound containers.
Pharmacy Technician
2 Years 2 Months- Implemented process improvements that enhanced operational efficiency within the pharmacy department.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Assisted in management of prescription deliveries, improving patient convenience.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Hostest
3 Years 1 Month- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed waitlists efficiently, optimizing guest flow during peak hours.
- Communicated with kitchen staff regarding special requests and dietary restrictions.
- Assisted in training new host staff on procedures and customer service standards.
- Maintained cleanliness of front-of-house areas, enhancing overall dining experience.
- Monitored dining area to ensure guest satisfaction and address any concerns promptly.
Education
High School Diploma
Skills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Patient confidentiality
Supply restocking
HIPAA
Verifying orders
Order verification
Proficient customer service
Languages
Spanish
Limited Working
Timeline
Pharmacy Technician
Kaiser Permanente
07.2026 - CurrentRead More
Fulfillment Associate
Target
10.2025 - 01.2026Read More
Pharmacy Technician
Medex Pharmacy
05.2025 - 06.2026Read More
Pharmacy Technician
Anchor Pharmacy
04.2023 - 06.2025Read More
Hostest
Longhorn Steakhouse
01.2022 - 02.2025Read More
Penn Foster Career School
High School Diploma
Read More