Brianna Hernandez-Lujano
Tampa,FL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Digital Communications Dispatcher
Hillsborough County Sheriff's Office
11.2023 - 08.2025
- Receive 9-1-1 and non-emergency calls, quickly and calmly assesses the situation, enter information into the Computer Aided Dispatch (CAD) system for agency dispatch, and/or redirect them to specific or alternate emergency responding agencies or departments.
- Dispatch emergency response personnel using digital/ and or analog voice communications equipment.
- Supported successful rescue operations by accurately relaying vital information between incident command centers and on-scene personnel.
- Developed strong rapport with first responders, fostering trust and cooperation for efficient teamwork.
Park Ambassador
SeaWorld Parks & Entertainment, Inc.
03.2021 - 08.2023
- Promoted guest safety, cleanliness, and a positive visitor experience in a high-traffic environment wit
- Promoted park safety by enforcing rules and regulations, ensuring a secure environment for all guests.
- Follow ride maintenance and safety procedures.
- Trained new Park Ambassadors on park procedures, policies, and customer service standards to ensure consistent performance across the team.
Education
Bachelor of Science - Applied Science - Criminal Justice Concentration
University of South Florida
Tampa, FL05-2025
Associate of Science - Criminology And Criminal Justice
Hillsborough Community College
Tampa, FL05-2023
High School Diploma -
Hillsborough High School
Tampa, FL05-2021
Skills
Critical thinking
- Bilingual
- Customer service
- Decision-making
- Multitasking
- Active listening
- Emergency protocols
- Radio communication
- Teamwork
- Computer skills
- Time management
- Effective communication
Certification
- PST - Public Safety Telecommunicator
- First Aid/CPR
- Basic Life Support
Languages
Spanish
English
Timeline
Digital Communications Dispatcher
Hillsborough County Sheriff's Office
11.2023 - 08.2025
Park Ambassador
SeaWorld Parks & Entertainment, Inc.
03.2021 - 08.2023
Bachelor of Science - Applied Science - Criminal Justice Concentration
University of South Florida
Associate of Science - Criminology And Criminal Justice
Hillsborough Community College
High School Diploma -
Hillsborough High School
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