BRIANNA HERRERA
Monrovia,CA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Waba Grill and Yoshinoya. Known for exceptional problem-solving and a strong work ethic, I consistently deliver outstanding service while ensuring compliance with liquor regulations. Committed to fostering positive customer experiences and maintaining high standards of cleanliness and professionalism.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Waba Grill
Monrovia, CA
10.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business expectations.
- Operated cash register for cash, check, and credit card transactions with accuracy in levels.
Cashier
Yoshinoya
Monrovia, CA
02.2023 - Current
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
Bartender, Hostess, Server
Shakeys
Monterey Park, CA
05.2024 - 09.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Education
Diploma -
Monrovia High School
Monrovia, CA06.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Liquor regulations and compliance
- Liquor law compliance
- Hospitality and accommodation
- Honest and dependable
- Problem-solving
- Professionalism and courtesy
Certification
Food Handlers & Responsible Beverage Service
Languages
Spanish
Professional Working
Timeline
Bartender, Hostess, Server
Shakeys
05.2024 - 09.2024
Cashier
Yoshinoya
02.2023 - Current
Cashier
Waba Grill
10.2022 - 01.2023
Diploma -
Monrovia High School