Brianna Holliday
Topeka,KS
Summary
Dynamic Shift Lead with a proven track record at Wingstop, excelling in employee training and conflict resolution. Enhanced operational efficiency during peak hours, achieving high customer satisfaction rates. Skilled in staff supervision and workplace safety, fostering a motivated team environment while implementing quality control measures to uphold food safety standards.
Overview
8
8
years of professional experience
Work History
Shift Lead
Wingstop
Topeka, KS
01.2026 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on food preparation and customer service protocols.
- Monitored inventory levels and coordinated restocking procedures to maintain supply flow.
- Implemented process improvements to enhance operational efficiency during peak hours.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction rates.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
Shift Leader
Wendys Fast Food
Topeka, KS
10.2023 - 05.2025
- Supervised team operations to ensure efficient food preparation and customer service.
- Trained new employees on operational procedures and customer interaction protocols.
- Managed shift schedules to optimize staffing levels during peak hours.
- Implemented quality control measures to maintain food safety standards.
Associate
Walmart
Topeka, KS
03.2020 - 08.2023
- Contributed to inventory management by restocking supplies and monitoring stock levels regularly.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Crew Member
Mcdonalds, RHC Management
Topeka, KS
03.2018 - 05.2020
- Provided exceptional customer service by efficiently taking and processing orders.
- Operated kitchen equipment and adhered to food safety standards consistently.
- Maintained cleanliness of workstations and dining areas to enhance customer experience.
- Assisted in training new crew members on operational procedures and best practices.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Managed cash register operations, ensuring accurate transactions and balancing at shift end.
- Responded promptly to customer inquiries and resolved issues to improve satisfaction levels.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
No Degree -
Allen Community College
Iola, KSSkills
Customer service focus
Employee training
Guest service
Team motivation
Conflict resolution
Workplace safety
Staff supervision
Timeline
Shift Lead
Wingstop
01.2026 - Current
Shift Leader
Wendys Fast Food
10.2023 - 05.2025
Associate
Walmart
03.2020 - 08.2023
Crew Member
Mcdonalds, RHC Management
03.2018 - 05.2020
No Degree -
Allen Community College