Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Brianna Huston

Mt. Horeb,WI

Summary

Dynamic sports massage therapist with a proven track record at Achieve Massage and Peak Performance Massage, enhancing therapy outcomes and client satisfaction. Expert in small business operations and customer relations, I've driven financial growth and team efficiency through strategic planning and exceptional service. Skilled in both hard (financial management) and soft (verbal communication) abilities, my approach has consistently fostered client loyalty and team development. Offering solid foundation in business principles and keen ability to learn and adapt within dynamic environment. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Owner/Sports Massage Therapist

Achieve Massage
06.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Interacted well with customers to build connections and nurture relationships.
  • Researched new massage techniques and treatments.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.

Lead Therapist/Sports Massage Therapist

Peak Performance Massage
08.2012 - 06.2020


  • Oversaw the implementation of evidence-based practices within the clinical team leading to improved therapy outcomes for patients.
  • Increased staff efficiency by providing ongoing training and mentoring to junior therapists.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Researched new massage techniques and treatments.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.

Education

Associate of Science - Massage Therapy

Globe University
Madison, WI
08-2012

Skills

  • Customer relations
  • Small business operations
  • Verbal and written communication
  • Client service
  • Project management
  • Business management
  • Marketing
  • Financial management
  • Business administration
  • Records organization and management

Timeline

Owner/Sports Massage Therapist

Achieve Massage
06.2020 - Current

Lead Therapist/Sports Massage Therapist

Peak Performance Massage
08.2012 - 06.2020

Associate of Science - Massage Therapy

Globe University

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Brianna Huston