BRIANNA HYLAND
Gardner,Kansas
Summary
District Manager at Smoothie King with proven expertise in multi-unit management and team development. Adept at analyzing sales data to drive performance improvements and enhance customer experience. Skilled in recruiting top talent and fostering leadership skills, achieving significant operational efficiencies and cost savings across the district. Highly accomplished management professional with experience in district-level operations. Proven track record of driving operational excellence and strategic initiatives while delivering superior customer service.
Overview
8
8
years of professional experience
Work History
District Manager
Smoothie King
01.2022 - Current
- Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
- Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
- Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
- Identified areas of opportunity for cost savings initiatives throughout the district operations.
- Analyzed customer feedback data from surveys and developed strategies to improve customer experience.
- Created detailed reports on weekly, monthly, quarterly basis highlighting sales performance metrics.
General Manager
Marcos Pizza
01.2020 - 01.2022
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Managed daily operations including ordering supplies, managing budgets, resolving issues as they arise.
- Created weekly schedules to optimize staffing and maximize labor costs.
- Monitored and maintained inventory levels to ensure cost-effectiveness and reduce waste.
- Recruited qualified candidates for open positions in the organization.
- Ensured compliance with all federal, state, and local regulations pertaining to the restaurant industry.
Receptionist
Athletico
01.2018 - 01.2020
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments swiftly and accurately.
- Developed and maintained filing systems, improving document retrieval times and organization.
- Coordinated communication between departments, enhancing information flow and team collaboration.
- Enhanced customer service protocols, resulting in improved client satisfaction ratings from feedback surveys.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Doctor of Social Work (D.S.W.) - Social Work Candidate
Kansas City Kansas Community College
Kansas08.2029
Skills
- Training and coaching
- Leadership skills
- Staff supervision
- Decision-making
- Sales forecasts
- Team development
- Leadership development
- Multi-unit management
- Customer service
- Client relationship building
- Policies and procedures
- Goal setting and performance metrics
- Attention to detail
- Staff development
- Team building practices
- Employee scheduling
- Team leadership
Timeline
District Manager
Smoothie King
01.2022 - Current
General Manager
Marcos Pizza
01.2020 - 01.2022
Receptionist
Athletico
01.2018 - 01.2020
Doctor of Social Work (D.S.W.) - Social Work Candidate
Kansas City Kansas Community College