Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Johnson

TEA,SD

Summary

Experienced restaurant management professional with a strong background in customer service. Demonstrated ability to lead and motivate teams while enforcing policies and procedures. Skilled in scheduling, financial management, and operational oversight. Consistently prioritizes tasks to ensure timely completion of assignments.

Overview

2
2
years of professional experience

Work History

Shift Manager

Dairy Queen
Tea, South Dakota
05.2024 - Current
  • Oversaw daily operations and managed projects to streamline workflow.
  • Resolved customer complaints and issued refunds to improve satisfaction and loyalty.
  • Addressed customer complaints and mediated conflicts to enhance customer experience.
  • Trained and supervised new staff members.
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Established positive employee relationships to foster a collaborative work environment.
  • Maintained a safe work environment by enforcing company policies and procedures.

Education

High School Diploma -

Tea Area High School
Tea, SD
05-2024

Skills

  • Employee training
  • Conflict resolution
  • Cash handling
  • Operational oversight
  • Financial reconciliation
  • Customer service
  • Problem solving
  • Effective communication
  • Handling customer complaints
  • Shift leadership
  • Shift checklists
  • Customer service focus

Timeline

Shift Manager

Dairy Queen
05.2024 - Current

High School Diploma -

Tea Area High School
Brianna Johnson