Brianna Johnson
Ankeny
Summary
Certified medical assistant with expertise in patient assessment, vital sign measurement, and clinical procedures. Proficient in electronic health records and appointment scheduling. Committed to enhancing patient care and supporting healthcare teams through efficient practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
UnityPoint Clinic
Moline
08.2024 - 03.2026
- Collected and documented patient medical histories accurately for optimal care delivery.
- Assisted physicians and nurses with vital sign measurements, exam room preparation, and medical record updates.
- Supported healthcare providers during patient examinations and procedures to enhance patient experience.
- Maintained sterile environments and verified proper equipment usage to uphold safety standards during procedures.
- Collaborated with multidisciplinary teams to enhance patient care processes.
- Managed scheduling of patient appointments and follow-up visits to optimize workflow.
- Communicated patient messages regarding concerns, condition updates, or refill requests to physicians to facilitate timely response.
- Oversaw cleanliness in examination rooms by stocking supplies and disposing of waste properly.
Experience Specialist
UnityPoint Clinic
Moline
06.2020 - 08.2024
- Streamlined patient intake processes to enhance appointment scheduling efficiency.
- Coordinated patient-provider communication to clarify care expectations.
- Provided accurate information and timely support for patient inquiries.
- Managed electronic health records, ensuring accurate access to patient information.
- Trained new staff on clinic procedures and customer service best practices.
- Verified patient demographics and insurance information to ensure data integrity.
- Maintained secure and up-to-date records in electronic health systems.
- Processed telephone calls and triaged issues according to company policies.
Pharmacy Technician
divvyDOSE Pharmacy
Moline
06.2018 - 06.2020
- Verified prescription information for accuracy prior to fulfillment consistently.
- Trained new pharmacy technicians on operational procedures and systems, ensuring seamless integration into team.
- Collaborated with healthcare teams to improve patient care outcomes through effective communication and support.
- Resolved customer complaints promptly, maintaining professionalism and fostering positive client relationships.
- Maintained clean, organized workspace to ensure adherence to safety standards.
- Provided customer service by addressing inquiries regarding medications and health topics.
- Created and updated customer profiles in pharmacy computer systems accurately.
- Responded to telephone inquiries, supplying information on order status and pharmacy procedures.
Education
Certificate - Medical Assisting
MedCerts
07-2024
Certificate - Nursing Assistant
Scott Community College
Bettendorf, IA06-2016
Skills
- Patient assessment and communication
- Vital sign measurement
- Clinical procedures
- Electronic health records management
- Appointment scheduling
- Medical terminology proficiency
- Basic life support certification
Certification
- Certified Medical Assistant - NHA 2024
- Basic Life Support - 2024
Timeline
Certified Medical Assistant
UnityPoint Clinic
08.2024 - 03.2026
Experience Specialist
UnityPoint Clinic
06.2020 - 08.2024
Pharmacy Technician
divvyDOSE Pharmacy
06.2018 - 06.2020
Certificate - Medical Assisting
MedCerts
Certificate - Nursing Assistant
Scott Community College