Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

BRIANNA JONES

San Antonio

Summary

Dynamic customer service professional with extensive experience at HEB, excelling in conflict resolution and cash handling. Proven ability to thrive in high-pressure environments while delivering exceptional service. Recognized for adaptability and effective communication, ensuring a positive shopping experience and smooth store operations.

Overview

5
5
years of professional experience

Work History

Cashier

HEB
San Antonio
01.2026 - Current
  • Processed customer transactions at fast-paced checkout registers, ensuring swift service and customer satisfaction.
  • Adapted rapidly to high-pressure situations while maintaining accuracy and customer service
  • Resolved customer complaints promptly, ensuring a positive shopping experience.
  • Collaborated with front-end staff to enhance customer support and streamline checkout processes.

Customer Service Associate, Part-time

HEB
01.2025 - 01.2026
  • Delivered fast, friendly customer service, creating a welcoming shopping experience for every guest
  • Managed high-volume customer interactions during peak hours and holidays, ensuring timely service
  • Maintained a clean and organized workspace while following food safety and company standards
  • Supported team operations by collaborating with colleagues to maintain seamless store functionality
  • Provided reliable shift coverage and adaptability to scheduling needs, contributing to team stability

Soccer Referee

STSR
01.2021 - 01.2024
  • Quickly resolved conflicts and enforced rules in a fast-paced, high-energy environment, demonstrating strong decision-making under pressure.
  • Coordinated game logistics with coworkers, ensuring smooth event operations and effective adaptability.
  • Balanced officiating, conflict resolution, and time management, successfully managing multiple responsibilities in a fast-paced retail environment.

Education

High School Diploma - All Advanced Placement Classes (AP/Dual Credit)

William Howard Taft
TX, USA
01-2026

Skills

  • Cash handling
  • Cash register operation
  • Customer service
  • Time management
  • Team collaboration
  • Conflict resolution
  • Decision making
  • Adaptable
  • Effective communication
  • Customer engagement

Availability

Can work early mornings, weekends, and holidays. Looking for more working hours, willing to work during during summer and school.

Timeline

Cashier

HEB
01.2026 - Current

Customer Service Associate, Part-time

HEB
01.2025 - 01.2026

Soccer Referee

STSR
01.2021 - 01.2024

High School Diploma - All Advanced Placement Classes (AP/Dual Credit)

William Howard Taft
BRIANNA JONES