Brianna Keen
Hurley,VA
Summary
Dynamic customer service professional with a strong work ethic and integrity, experienced at Hardee’s and the Virginia Employment Commission. Proven ability in cash handling and delivering exceptional client assistance, effectively resolving complex issues while maintaining patience and empathy. Committed to enhancing customer satisfaction and fostering positive relationships.
Overview
8
8
years of professional experience
Work History
Cashier
Hardee’s, Mcdonald’s, Just-us
01.2019 - 08.2026
Executed cash handling and transaction processing with accuracy and efficiency.
Customer Service Representative
Virginia Employment Commission.
09.2024 - 04.2025
- Assisted clients with inquiries regarding employment services and program eligibility
- Provided accurate information on job openings, training programs, and resources available
- Documented client interactions in case management systems for record-keeping and follow-up
- Collaborated with team members to resolve complex customer issues effectively
Education
High School Diploma -
Richlands High School
Richlands, VA05.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
Timeline
Customer Service Representative
Virginia Employment Commission.
09.2024 - 04.2025
Cashier
Hardee’s, Mcdonald’s, Just-us
01.2019 - 08.2026
High School Diploma -
Richlands High School