Brianna Kincey
Acworth,GA
Summary
Versatile Customer Service Professional
Experienced in providing high-quality support across customer service, banking, and medical environments. Skilled in managing inquiries, resolving issues efficiently, and maintaining compliance with industry standards. Committed to building strong client relationships, promoting customer satisfaction, and supporting business goals. Proficient in service delivery, multitasking, and navigating both financial and healthcare-related systems.
Overview
5
5
years of professional experience
Work History
Credit Assistant Specialist
Bank of America
01.2024 - Current
- Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts
- Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
- Determines the right solution for the client while staying within collections compliance guidelines
- Demonstrates empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct
Appointment Scheduler
WellStar Health System
09.2021 - 07.2022
- Provided excellent patient service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.
Front Office Specialist
Wellstar Heath System
09.2021 - 07.2022
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Used different systems to verify insurance coverage
- Greeted, registered, and checked in patients.
Healthcare Scheduler
Exremity Healthcare
11.2020 - 11.2021
- Acted as first point of contact for new and prospective patients, answering medical-related inquiries and scheduling appointments
- Handled patient concerns and redirected calls to appropriate medical staff for resolution
- Conducted follow-up calls to potential patients to encourage appointment bookings and maintain engagement
Quality Assurance Specialists
Fanieul
04.2020 - 11.2020
- Monitored live and recorded calls, delivering real-time feedback
- Promoted best practices and corrected performance gaps
- Identified calls not meeting standards and analyzed root causes
- Reported customer and compliance feedback to management
Child Care Administrative Assistant
Foundations For The Future
04.2020 - 09.2020
- Maintained accurate records and managed front-office operations
- Built strong rapport with parents; led tours and addressed procedural questions
- Trained, mentored, and assisted in hiring and evaluating teachers and staff
- Handled parent concerns with professionalism and composure
- Monitored and restocked office supplies to support daily operations
- Communicated with parents via phone, email, and in-person to provide information and support
Customer Service Representative
Fanieul
01.2020 - 04.2020
- Handled inbound order inquiries, initiated service orders, and provided status updates
- Resolved billing issues, processed refunds, compensation requests, and account updates
- Investigated meter reads and ensured billing accuracy
- Assessed and reassessed payment arrangements; informed customers of current offers
- Escalated complex issues and tracked calls for root cause analysis
- Executed outbound calls for collections, service updates, and field services (e.g. tree trimming, street lights)
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Education
Dothan High School
Dothan05.2017
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Telephone and email etiquette
- High call volume
Timeline
Credit Assistant Specialist
Bank of America
01.2024 - Current
Appointment Scheduler
WellStar Health System
09.2021 - 07.2022
Front Office Specialist
Wellstar Heath System
09.2021 - 07.2022
Healthcare Scheduler
Exremity Healthcare
11.2020 - 11.2021
Quality Assurance Specialists
Fanieul
04.2020 - 11.2020
Child Care Administrative Assistant
Foundations For The Future
04.2020 - 09.2020
Customer Service Representative
Fanieul
01.2020 - 04.2020
Dothan High School