Brianna Lunceford
Florissant,MO
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
National Field Support
Spectrum
Town and Country, Missouri
08.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Utilize advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Coordinated with service personnel to ensure timely arrival for scheduled appointments.
- Communicated with clients to confirm and adjust appointments as needed.
- Managed appointment scheduling for client meetings and service requests.
- Created and managed filing systems for easy access to records and documents.
Pharmacy Technician
Walgreens
Aubrey, Texas
04.2022 - 07.2023
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Assisted pharmacists in verifying medication dispensation and patient information.
- Maintained inventory levels by restocking shelves and managing expired products.
- Operated pharmacy software to manage prescriptions and patient records seamlessly.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Collaborated with healthcare professionals.
Data Entry Supervisor
XL Pro Staffing & Consulting
Farmers Branch, Texas
11.2020 - 02.2022
- Managed daily data entry workflows and ensured team adherence to deadlines.
- Supervised staff training on data entry software and quality control procedures.
- Coordinated communication between departments to streamline data processing tasks.
- Scheduled and confirmed appointments.
- Conducted interviews to evaluate candidate skills and cultural fit.
- Managed applicant tracking system to maintain candidate information and workflow.
Education
Orchard Farm High
Saint Charles, MOSkills
- Appointment scheduling
- Pharmacy software
- Data entry management
- Problem solving
- Organizational skills
- Time management
- Attention to detail
- Effective communication
- Relationship building
- Teamwork and collaboration
- Microsoft office
- Multitasking Abilities
- Insurance verification
- Customer service
- Microsoft Word
Timeline
National Field Support
Spectrum
08.2023 - Current
Pharmacy Technician
Walgreens
04.2022 - 07.2023
Data Entry Supervisor
XL Pro Staffing & Consulting
11.2020 - 02.2022
Orchard Farm High