Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Madera

The Bronx,NY

Summary

Motivated and community-oriented freshman at Mercy University with two years of customer service experience at the Bronx Zoo. Demonstrated skills in ticket processing, sales, and providing exceptional visitor assistance. Strong track record of involvement in extracurricular activities and community engagement. Reliable team player with a passion for working with people and animals. Seeking opportunities to apply dedication and interpersonal skills in a professional setting.

Overview

4
4
years of professional experience

Work History

Sales Associate

Bronx Zoo
03.2023 - 08.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Promptly processed entrance tickets.
  • Assisted with special events.

Youth Job-Readiness Training Program

Fresh Air Fund
07.2020 - 08.2020
  • Focused on creating a professional foundation for my future jobs and careers.
  • Leadership development, team building, conflict resolution, and life skills.
  • Conducted research, gathered information from multiple sources and presented results.
  • Participated in team-building activities to enhance working relationships.

Education

Bachelor of Science - Animal Science

Mercy College
Dobbs Ferry, NY
06.2028

High School Diploma -

Cardinal Spellman High School
1 Cardinal Spellman Pl
06.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Flexible Schedule
  • Cash Register Operation
  • Excellent Written and Verbal Communication
  • Conflict Resolution

Timeline

Sales Associate

Bronx Zoo
03.2023 - 08.2024

Youth Job-Readiness Training Program

Fresh Air Fund
07.2020 - 08.2020

Bachelor of Science - Animal Science

Mercy College

High School Diploma -

Cardinal Spellman High School
Brianna Madera