Brianna Manning
Naperville,IL
Summary
Experienced and dedicated professional with a strong background in the food and beverage industry, boasting over fifteen years of hands-on experience. Recognized for exceptional customer service skills and a passion for delivering top-notch service. Seeking new employment opportunities that will allow for personal and professional growth. Eager to contribute expertise and drive to a dynamic team in the industry.
Overview
15
15
years of professional experience
Work History
Bartender
Quigley’s Irish Pub
01.2021 - Current
- Communicate with guest and co-workers in friendly and professional manner
- Deliver excellent customer service, building and maintaining positive and professional relationships
- Establish rapport with guests, cater to all requests, and resolve service issues in a timely manner
- Clean and maintain workspace; arranging bottles and glasses to create attractive displays
- Following opening and closing procedures
- Set-up, organize, maintain, and close the restaurant ensuring that areas are stocked and cleaned
Bartender
Tiny Tap
01.2018 - Current
- Mix alcoholic and non-alcoholic drinks, including specialty cocktails
- Create a welcoming environment for visiting guests
- Clean and maintain workspace; arranged bottles and glasses to create attractive displays
- Following opening and closing procedures
Events Coordinator/Manager/Server
Bartucci
01.2017 - 01.2021
- Booked and planned all restaurant and catering events
- Worked with customers to create catering events to their needs
- Schedule front of the house staff
- Maintain all sanitation procedures and food safety guidelines
Bartender
Fat Duck
01.2017 - 01.2018
- Communicated product knowledge to facilitate guest decision making
- Created a welcoming environment for visiting guests providing a memorable dining experience
- Maintained all sanitation procedures and food safety guidelines
Bartender/Server
Parkside
01.2016 - 01.2017
- Provided customer service which resulted in returning customers
- Maintained all sanitation procedures and food safety guidelines
- Upselling on weekly specials and achieving sales goals
Bartender
AMF Bowlmor
01.2015 - 01.2017
- Advertised, marketed and recommended menu options to guest to increase guest satisfaction
- Created a welcoming environment for visiting guests providing a memorable dining experience
- Maintained all sanitation procedures and food safety guidelines
Manager
Tilted Kilt
01.2012 - 12.2012
- Oversaw a staff of 30+ employees
- Opening and closing responsibilities pertaining to both the music lounge as well as the restaurant
- Booked events, private parties, and charity events
- Conducted interviews and hired staff
- Scheduling, inventory, and cost control
Bartender
Fire Bar
01.2011 - 12.2012
- Greeted patrons and took food and beverage orders
- Mixed alcoholic and non-alcoholic drinks, including bar specialty cocktails
- Cleaned and maintained bar area; arranged bottles and glasses to create attractive displays
Manager/Bartender/Server
Jimmy Greens
01.2010 - 01.2011
- Oversaw staff of 20+
- Responsible for all front of house procedures including training, inventory management, ordering, maintaining budgets and customer service
- Conducted interviews and hiring of staff
- Conducted pre-shift and post shift meetings
- Booked events, private parties and charity events
Education
Nursing
McHenry County College
Crystal Lake, IllinoisSkills
- Mixology
- Risk Management
- Customer Service
- Inventory Management
- Food and Customer Safety
- Workplace Maintenance
Timeline
Bartender
Quigley’s Irish Pub
01.2021 - Current
Bartender
Tiny Tap
01.2018 - Current
Events Coordinator/Manager/Server
Bartucci
01.2017 - 01.2021
Bartender
Fat Duck
01.2017 - 01.2018
Bartender/Server
Parkside
01.2016 - 01.2017
Bartender
AMF Bowlmor
01.2015 - 01.2017
Manager
Tilted Kilt
01.2012 - 12.2012
Bartender
Fire Bar
01.2011 - 12.2012
Manager/Bartender/Server
Jimmy Greens
01.2010 - 01.2011
Nursing
McHenry County College