Brianna Martin
Greer,SC
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
Work History
Shift Leader
Pelican's Snoballs
Anderson, SC
03.2022 - Current
- Resolved customer complaints promptly and professionally.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Shift Leader
Dillard's Ice Cream & Desserts
Greenville, SC
04.2019 - Current
- Assisted in training new employees on shift operations, and ensured staff was properly trained on all aspects of their job duties.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Resolved customer complaints promptly and professionally.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, preparing lists of needed supplies, and ensuring product quality was up to standard prior to use or sale.
- Scheduled and conducted interviews with potential employees.
Education
Bachelor of Arts - English Literature And Creative Writing
Anderson University
Anderson, SCSkills
- Customer Service Management
- Positive Attitude
- Problem-Solving
- Assigning Work
References
- Luke Lynn | Owner of Pelican's Snowballs Anderson, SC Franchise
Contact: (864) 320-9447
Timeline
Shift Leader
Pelican's Snoballs
03.2022 - Current
Shift Leader
Dillard's Ice Cream & Desserts
04.2019 - Current
Bachelor of Arts - English Literature And Creative Writing
Anderson University
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