Brianna Mcclellan
Winter Springs
Summary
Dynamic customer service professional with a proven track record at Bealls Outlet Stores, excelling in customer satisfaction and problem-solving. Adept at training teams and enhancing service standards, I leverage strong cash handling skills and effective communication to drive positive customer experiences and foster lasting relationships.
Results-driven Interim Customer Service Supervisor with significant experience overseeing customer service teams. Possess strong skills in problem-solving, conflict resolution, and team leadership. Implemented strategies to improve customer satisfaction and team performance at previous positions. Committed to fostering positive work environments and delivering high-quality customer care.
Team-minded Customer Service Administrator offering many years of experience working closely with other company departments to improve processes. Seeking customer service-oriented role with establishcompany.
Overview
1
1
year of professional experience
Work History
Costumer Service
Bealls Outlet Stores
Casselberry
04.2023 - 07.2023
- Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.
- Collaborated with senior customer service staff to identify areas for improvement in the customer service process.
- Developed and maintained exceptional customer service standards.
- Greeted guests and provided customer service support.
- Trained new customer service representatives on product knowledge and customer service techniques.
- Handled escalated customer service issues as needed.
Crew Member
Dunkin' Donuts
Winter Springs
11.2022 - 02.2023
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Packed fast food products in approved containers, cups, and bags.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Assembled and served meals according to specific guest requirements.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
High School Diploma -
Winter Springs High School
Winter Springs, Florida05-2022
Skills
- Customer service
- Food safety
- Customer relationship management
- Sales processing
- Cash handling
- Team collaboration
- Time management
- Problem solving
- Customer service and satisfaction
- Excellent customer service
Languages
English
Full Professional
Timeline
Costumer Service
Bealls Outlet Stores
04.2023 - 07.2023
Crew Member
Dunkin' Donuts
11.2022 - 02.2023
High School Diploma -
Winter Springs High School