Brianna McGaugh
Aubrey,TX
Summary
Dedicated individual with a strong determination to enhance experience, skills, and education in all aspects of life. Motivated mindset for achieving success in every endeavor. Committed to upholding employer's vision and personal standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fraud Prevention Specialist
First National Bank Omaha
Omaha, Nebraska
02.2023 - Current
- Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
- Maintained up-to-date knowledge of current financial regulations related to fraud prevention and detection.
- Evaluated customer requests for changes in account status based on established criteria to determine if they are legitimate or potentially fraudulent.
- Documented all investigative activities, evidence gathered, conclusions reached, and actions taken during a case investigation.
- Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.
- Managed a caseload of fraud alerts, ensuring timely and accurate resolution of each case.
Certified Nursing Assistant
Alliance Medical Staffing
Omaha, Nebraska
01.2020 - 02.2023
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Reported any changes or progress in patient condition to registered nurse or physician.
- Administered medications following instructions of MAR.
- Used mobility devices to transport patients.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
Bartender
Reign Lounge
Omaha, NE
08.2020 - 07.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Certified Nursing Assistant
Medical Staffing Network, RN
Omaha, Nebraska
09.2019 - 03.2020
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Maintained accurate information by completing thorough patient records and updating healthcare team on patient status.
Certified Nursing Assistant
Maple Crest Health Center
Omaha, Nebraska
09.2018 - 09.2019
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented information in patient charts and communicated status updates to the care team.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Caregiver
SYNERGY HomeCare
Omaha, NE
06.2018 - 10.2018
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Administered prescribed medications on a timely basis following care plan instructions.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Reservation Agent
Omni Hotels & Resorts
Omaha , Nebraska
04.2016 - 05.2018
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Provided customers with information on hotel services, amenities, and packages.
- Verified customer information including contact details and payment method.
SiriusXM Agent
Dial America
Omaha, Nebraska
09.2014 - 05.2016
- Initiated outbound calls to SiriusXM trial customers in an attempt to successfully sell monthly subscriptions.
- Encourage reluctant customers to renew at a promotional rate.
- Reach QA requirements while following a script provided by the employer.
- Accurately input customer information and payment method, utilizing computer system.
Education
High School Diploma -
Omaha North High School
Omaha, NE05-2014
Skills
- Critical Thinking
- Data Entry
- Quality Assurance
- Problem-solving skills
- FDA and HIPAA compliance
- Reliable Teammate
- Sales
Certification
- Certified Nursing Assistant
- Certified Medication Aide
- CPR/First Aid
- BLS
Timeline
Fraud Prevention Specialist
First National Bank Omaha
02.2023 - Current
Bartender
Reign Lounge
08.2020 - 07.2021
Certified Nursing Assistant
Alliance Medical Staffing
01.2020 - 02.2023
Certified Nursing Assistant
Medical Staffing Network, RN
09.2019 - 03.2020
Certified Nursing Assistant
Maple Crest Health Center
09.2018 - 09.2019
Caregiver
SYNERGY HomeCare
06.2018 - 10.2018
Reservation Agent
Omni Hotels & Resorts
04.2016 - 05.2018
SiriusXM Agent
Dial America
09.2014 - 05.2016
High School Diploma -
Omaha North High School
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