Brianna McKnight
Englewood,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in construction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
TireSocks Inc.
06.2021 - Current
- Data entry order processing with problem solving quickly
- Required to assist customers with finding the correct part number based on the specs of machines
- Proficient with QuickBooks as well as emailed response and phone conversations
- Multi tasking was learned quickly with this fast past environment
PDI Technician
Groove Ford, Centennial
01.2021 - 04.2021
- Mechanics working skills based
- Was required to inspect brand new vehicles and get them ready for the showroom floor or to be put onto the lot for customers
- Also had to diagnose problems with vehicles that came in for maintenance issues, such as check engine light or hearing a noise
- Problem solving is always the main source of the drive for this job.
Labor
Straight Fencing, Parker
07.2020 - 11.2020
- Hard laboring job, that requires punctuation, physical strength, attention to detail, and no cutting corners mentality
- Use of power tools, problem solving, as well as operation of heavy equipment.
Customer Service Representative
24/7 in touch , Aurora
10.2018 - 02.2019
- Call center experiment, with detailed notes taken while multitasking listening to phone calls
- Ability to problem solve quickly and attentively as there was a time restraint
- Also the ability to descale irate or angry customers
- Had to learn to adapt to unideal work environments.With the
- Manager position and experience for the last two months employed.
Sales Associate/ Inventory control specialist
Boot Barn, Aurora
01.2017 - 01.2018
- Had to have the best and friendliest customer service, while being able to make adequate sales every week hitting the numbers required by the company
- Moved to a manager position the required time management, quick response to problems, and very detailed paperwork/ organization.
Inshop, Delivery Driver, Assistant Manager
Jimmy Johns, Aurora and Parker
05.2013 - 10.2019
- Customer service was always the number one priority
- Fast and efficient service was the key to success
- Had to maintain the cleanliness of the store as a great representation of the company to the customers.
- Balance drawers at the end of each shift
- Hold employees accountable for the work being produced
- Order stock and rotate inventory
Education
Bachelors -
Metropolitan State University, Denver
12.2017
Bachelors -
Colorado Mesa University, Grand Junction
05.2016
High School Diploma -
Chaparral High School, Parker
05.2015
Skills
- Organization
- Time Management
- Detail Oriented
- Communication
Timeline
Customer Service Representative
TireSocks Inc.
06.2021 - Current
PDI Technician
Groove Ford, Centennial
01.2021 - 04.2021
Labor
Straight Fencing, Parker
07.2020 - 11.2020
Customer Service Representative
24/7 in touch , Aurora
10.2018 - 02.2019
Sales Associate/ Inventory control specialist
Boot Barn, Aurora
01.2017 - 01.2018
Inshop, Delivery Driver, Assistant Manager
Jimmy Johns, Aurora and Parker
05.2013 - 10.2019
Bachelors -
Metropolitan State University, Denver
Bachelors -
Colorado Mesa University, Grand Junction
High School Diploma -
Chaparral High School, Parker