Brianna McMurray
Kingsport,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Citizens Savings & Loan
Kingsport, TN
06.2025 - Current
- Resolved customer inquiries efficiently to enhance satisfaction and retention.
- Reviewed and processed loan applications while ensuring compliance with regulatory standards.
- Collaborated with team members to streamline communication processes, improving response times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Guest Services Coordinator
Lee Health System
Fort Myers, FL
10.2022 - 11.2024
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Collaborated with team members to handle guest requirements and satisfaction at the hospital.
- Trained team members in customer service strategies and property polices.
Administrative Assistant
Lee Health System
Fort Myers, FL
03.2020 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
High School Diploma -
Northeast State Community College
Kingsport, TN06-2025
Skills
- Guest relations expertise
- Complaint handling
- Exceptional communication
- Customer service standards
- Front Desk Operations
- Computer Skills
- Team Training
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Citizens Savings & Loan
06.2025 - Current
Guest Services Coordinator
Lee Health System
10.2022 - 11.2024
Administrative Assistant
Lee Health System
03.2020 - 10.2022
High School Diploma -
Northeast State Community College