Camila V. Usic
Washingtonville,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in afast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Hudson Valley Fire Co.
Peekskill, NY
04.2023 - Current
- Answered customer inquiries and provided accurate information regarding products,services and appointments.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Scheduled and coordinated daily routes for multiple technicians.
Au Pair
Private Family
Garrison, NY
08.2019 - 01.2024
- Manage kids schedules in a systemized way encompassing school drop off, play dates, doctors appointments and extracurricular activities.
- Facilitated communication between parents and kids when needed.
- Direct housekeeping duties including laundry, grocery shopping, meal prepping, and improving organization around the house.
- Assisted with homework assignments and tutoring sessions.
Hotel Front Desk Clerk
Beverly Hills Hotel
San Salvador, El Salvador
01.2018 - 07.2019
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Overseeing staff duties, including assigning tasks, delegating responsibilities and providing guidance and support to ensure quality service delivery.
Education
GED -
PNW BOCES Career & Technical Education
Carmel06-2022
High School Diploma -
Colegio Externado De San Jose
El Salvador11-2017
Skills
- Guest relations expertise
- Calendar Management
- Data Entry and Analysis
- Inbound Customer Service
- Reliable and Adaptable
- Strong interpersonal skills
- Perform well in high-demand, fast-paced environments
Affiliations
- Volleyball Coach of a National Team
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
Hudson Valley Fire Co.
04.2023 - Current
Au Pair
Private Family
08.2019 - 01.2024
Hotel Front Desk Clerk
Beverly Hills Hotel
01.2018 - 07.2019
GED -
PNW BOCES Career & Technical Education
High School Diploma -
Colegio Externado De San Jose
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